Field Service Technician
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Job Description
Field Service Technician installing, repairing, and supporting Flow’s Waterjet, CNC Laser, and Press Brake machinery. Extensive customer-site travel with mechanical and electrical troubleshooting.
Responsibilities:
- Install, commission, troubleshoot, and repair Waterjet, CNC Laser, and Press Brake systems
- Provide on-site and remote technical support to ensure optimal machine performance
- Train customers in machine operation, preventive maintenance, and safety procedures
- Diagnose and resolve mechanical, electrical, hydraulic, and software issues
- Complete detailed service documentation and reports
- Maintain up-to-date technical documentation and assist with parts identification
- Establish and maintain strong customer relationships
- Participate in on-call rotation for after-hours and holiday support
- Perform routine and preventive maintenance
Requirements:
- High school diploma required
- Minimum 2 years of experience with Waterjet, CNC Laser, or Press Brake
- Hands-on experience with industrial machinery installation or field service
- Strong mechanical, electrical, hydraulic, and pneumatic troubleshooting skills
- Proficient in mechanical, hydraulic, pneumatic, plumbing, electrical, and electronic systems
- Strong diagnostic and troubleshooting skills
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams), Concur, and Kronos
- Valid driver’s license and passport
- Ability to lift up to 70 lbs and perform physically demanding tasks
- Willingness to work overtime and occasional weekends
- Willingness to travel extensively, up to 100% overnight Monday–Friday, with occasional international travel
- Strong verbal and written communication skills
- Ability to explain complex technical issues clearly
- Ability to organize work, manage time effectively, and work independently
Benefits:
- Training and career advancement opportunities
- Competitive salaries
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
- Life insurance
- Paid disability insurance
- Education reimbursement
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