Finance Advisor
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Job Description
Finance Advisor at The Savings Group assisting customers with financing/re-funding vehicles. This remote role entails promoting services and ensuring customer satisfaction via warm leads.
Responsibilities:
- Understand and demonstrate the principles of The Savings Group’s Mission, Vision, and Values.
- Promote our lending services and offer financing/purchasing options to customers.
- Obtain vehicle payoff amounts, taxes, and payment details.
- Assist customers with completing credit applications.
- Submit credit applications to partner lending institutions who can best meet customer requirements.
- Provide customers with lender option(s) and rates and assist them with the selection process.
- Promote and offer aftermarket products to all clients (e.g., extended service contracts, gap protection, tire and wheel protection) to protect their investment.
- Review paperwork (loan details and aftermarket product selections) with customers.
- Manage vehicle financing leads to ensure customer and lender satisfaction.
- Provide excellent customer service by providing prompt, informed, professional, and accurate service, and support.
- Troubleshoot and resolve customer concerns in a timely, friendly, and accurate manner.
- Consistently meet department sales, service and quality standards that promote customer satisfaction and company growth.
- Ensure appropriate records are maintained and required reports are prepared.
- Perform other job duties as assigned.
Requirements:
- Education: bachelor's degree or equivalent experience.
- Experience: 2+ years of direct finance experience preferred but not required.
- 2+ years of automotive sales experience preferred but not required.
- Excellent verbal and written English communication skills with ability to effectively communicate and sell over the phone.
- Results driven, highly motivated, self-starter.
- Strong organizational and time management skills.
- Excellent Customer Service and follow-up skills.
- Proficient in MS Office (Word, Excel, Outlook).
Benefits:
- Average Finance Advisors are pacing between $55 - $75,000 per year.
- This role starts out as an hourly based position ($17.31/hour) plus overtime for the first partial month plus the following two months.
- On top of uncapped commissions, the better you perform the more leads you are provided, greatly increasing your earning potential.
- 1-week of training.
- Paid time off and paid holidays.
- 401K with company match.
- Health, dental, vision, life and disability insurance options.
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