Financial Services Onboarding Specialist
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Job Description
Financial Services Onboarding Specialist guiding compliant provider, TPA, and employer onboarding. Supporting Nomi Health’s mission to simplify healthcare payments, banking, and operational data.
Responsibilities:
- Guide providers, Third-Party Administrators (TPAs), and employer groups through accurate, timely, and compliant onboarding
- Manage end-to-end onboarding onto payment and financial services platforms
- Collect, validate, and process banking, tax, and compliance documentation
- Validate W-9s, banking confirmation letters, voided checks, entity formation documents, and plan/account setup forms
- Perform NPI registry verification, OIG/SAM exclusion screening, negative news checks, and entity verification reviews
- Ensure onboarding adheres to BSA/AML, KYC, NACHA, regulatory, and internal compliance requirements
- Coordinate account and banking structure setup, including funding arrangements, EFT/ACH configuration, and plan-level account mapping
- Triage and resolve onboarding exceptions, discrepancies, and documentation gaps
- Maintain audit-ready onboarding records and status tracking in CRM/Salesforce and internal systems
- Coordinate with Finance, Compliance, Engineering, and Product to resolve escalated issues and reduce time-to-activation
- Prepare onboarding status reports, pipeline metrics, and exception trends
- Partner with Product and Technology to identify platform defects, define requirements, and validate enhancements
- Maintain standard operating procedures and recommend process improvements
- Provide documentation and transaction/onboarding details for audit support
Requirements:
- 3-5 years of experience in financial services onboarding, payment operations, KYC/AML, or healthcare claims/insurance operations
- Working knowledge of BSA/AML, KYC, and NACHA compliance concepts as applied to onboarding and account setup
- Strong attention to detail with demonstrated ability to validate financial, banking, and compliance documentation accurately
- Ability to translate onboarding pain points into clear requirements for Product and Technology teams and validate delivered solutions
- Strong written and verbal communication skills
- Ability to investigate documentation discrepancies and resolve issues with internal and external stakeholders
- Experience building effective working relationships across Finance, Compliance, Product, and Engineering
- Proficiency in Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data validation
- Ability to manage a high-volume onboarding pipeline and competing priorities while maintaining accuracy and accountability
- Strong analytical and problem-solving skills
- Self-directed and proactive, with ownership of outcomes and a continuous improvement mindset
- Preferred: experience onboarding providers, TPAs, and employer groups in healthcare, payments, or financial services
- Preferred: familiarity with NPI registry lookups, OIG LEIE/SAM.gov exclusion screening, or similar due diligence tools
- Preferred: experience using AI tools such as ChatGPT, Claude, or Copilot
- Preferred: working knowledge of SQL
- Preferred: experience with Salesforce, Jira, or other CRM/operational workflow tools
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