Onboarding Manager
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Job Description
PSP Onboarding Manager accelerating global payment provider launches for an iGaming company. Managing KYC/KYB, contracts, compliance documentation, testing, and AI-enabled onboarding operations.
Responsibilities:
- Own the complete onboarding lifecycle for global Payment Service Providers (PSPs)
- Direct the gathering, verification, and submission of corporate due diligence (KYC/KYB) packages, merchant applications, and regulatory documentation to acquirers and payment partners
- Monitor and triage internal onboarding queues, manage high-volume requests, remove bottlenecks, and keep operational pipelines moving
- Partner with Legal and Finance to review fee schedules, rolling reserves, settlement terms, and contractual obligations
- Use AI tools, including Claude, to automate document processing, synthesize contracts, extract fee structures, and accelerate compliance packet creation
- Coordinate demos, sandbox testing, payment flow validations, and credential setups with Product and Engineering teams
- Maintain centralized documentation for supplier contacts, fee matrices, and account details
- Execute hand-offs of live, fully onboarded providers to internal account and operational teams
- Monitor local market requirements, compliance standards, and emerging payment technologies to align onboarding documentation with vendor criteria
- Report to the Head of Payment Product
Requirements:
- 3–5 years of dedicated experience in PSP onboarding within the iGaming sector
- Experience with offshore markets is a must
- Deep, hands-on experience navigating complex corporate structures
- Experience gathering due diligence documentation and satisfying strict acquirer compliance requirements
- Proven ability to manage a heavy onboarding pipeline across multiple brands and entities simultaneously without sacrificing accuracy or speed
- Sharp attention to detail when reviewing payment agreements, pricing structures, and financial terms
- Excellent written and spoken English
- Ability to coordinate effectively between third-party compliance teams, internal legal units, and technical stakeholders
- Willingness to travel periodically, e.g. to Malta
- Willingness to attend approximately 2 key industry conferences per year
Benefits:
- A truly global remote environment working with teammates from all over the world
- 28 days of paid time off plus public holidays
- If based in Cyprus - more employee benefits added to the package
- People-first culture that rewards ambition, integrity, and genuine collaboration
- Fast-paced environment driven by innovation, curiosity, and a shared love for technology
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