Senior Onboarding Manager
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Job Description
Senior Onboarding Manager streamlining PSP KYC/KYB launches for a global iGaming payments company. Managing compliance, payment readiness, automation, and provider hand-offs across Europe.
Responsibilities:
- Own the end-to-end client onboarding lifecycle from intake to go-live
- Design, own, and continuously improve onboarding processes, including playbooks, checklists, and SLAs
- Direct the gathering, verification, and submission of KYC/KYB packages, merchant applications, and regulatory documentation
- Maintain the group's master due diligence library and corporate structure packs in an audit-ready state
- Set onboarding priorities in line with leadership-approved market launch plans
- Forecast pipeline capacity and timelines and triage high-volume queues to remove bottlenecks
- Handle escalations for complex or stalled applications, including acquirer compliance queries on group structure and licensing
- Collate and summarise proposed fee schedules, reserves, and settlement terms for review and approval
- Lead the use of AI and automation tools, including Claude, to reduce manual effort and turnaround time
- Coordinate demos, sandbox testing, payment flow validations, and credential setups with Product and Engineering
- Build onboarding records for new providers and transfer them to the integrations team at hand-off
- Track acquirer and PSP onboarding criteria across target jurisdictions and payment method types
- Define and report onboarding KPIs to senior management
- Optionally mentor and guide junior onboarding staff
Requirements:
- 3–5 years of dedicated experience in PSP onboarding within the iGaming sector
- Experience with offshore markets is a must
- Deep, hands-on experience navigating complex corporate structures
- Experience gathering due diligence documentation and satisfying strict acquirer compliance requirements
- Proven ability to manage a heavy onboarding pipeline across multiple brands and entities simultaneously without sacrificing accuracy or speed
- Sharp attention to detail when reviewing payment agreements, pricing structures, and financial terms
- Excellent written and spoken English
- Ability to coordinate effectively between third-party compliance teams, internal legal units, and technical stakeholders
- Willingness to travel periodically, e.g. to Malta
- Willingness to attend approximately 2 key industry conferences per year
Benefits:
- A fast-paced environment driven by innovation, curiosity, and a shared love for technology
- A people-first culture that rewards ambition, integrity, and genuine collaboration
- A truly global remote environment working with teammates from all over the world
- 28 days of paid time off plus public holidays
- If based in Cyprus - more employee benefits added to the package
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