Franchise Business Coach

Posted 2hrs ago

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Job Description

Franchise Operations Coach supporting FACE FOUNDRIÉ’s nationwide facial-bar franchise network. Improving franchisee operations, profitability, compliance, reporting, and business plans.

Responsibilities:

  • Provide one-on-one coaching to franchisees to improve business operations, sales, and profitability
  • Conduct regular performance reviews and develop action plans for underperforming franchisees
  • Lead monthly and quarterly Joint Business Planning with franchisees and marketing team members
  • Provide strategic advice and solutions for franchisee challenges
  • Guide financial management, budgeting, forecasting, and business plan reviews, including franchisee P&Ls
  • Ensure franchisees follow company standards, policies, procedures, and Franchise Disclosure Document requirements
  • Assist franchisees in optimizing operations and implementing best practices
  • Conduct site visits to assess operations, provide feedback, ensure brand guideline compliance, and identify improvements
  • Deliver training programs and workshops and develop training materials
  • Answer franchise partner emails and submission inquiries
  • Maintain company policies, Operations Manual, and other materials in internal project management and portal tools
  • Build relationships with franchisees and liaise between franchisees and the corporate team
  • Mediate conflicts and facilitate resolutions
  • Pull daily, monthly, and yearly reports
  • Manage internal reporting and data dashboard systems
  • Provide financial updates to leadership
  • Assist franchisees with reporting, payroll, and sales questions

Requirements:

  • Bachelor's degree or Esthetician Background w/ Manager Focus
  • 3+ years of experience in franchising, business coaching, or a related role
  • Franchising experience is required
  • Strong understanding of franchise operations and business development
  • Excellent communication, interpersonal, and leadership skills
  • Proven ability to analyze financial statements and performance metrics
  • Ability to travel as needed to support franchisees
  • Experience in the health, wellness and/or beauty industry
  • Proficiency in using business management software and tools such as Smartsheets, Asana, and a CRM

Benefits:

  • Health Insurance
  • Paid Time Off (PTO)
  • Short Term Disability
  • 401(k)
  • Discount of Services and Products