Franchise Business Coach
Posted 2hrs ago
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Job Description
Franchise Operations Coach supporting FACE FOUNDRIÉ’s nationwide facial-bar franchise network. Improving franchisee operations, profitability, compliance, reporting, and business plans.
Responsibilities:
- Provide one-on-one coaching to franchisees to improve business operations, sales, and profitability
- Conduct regular performance reviews and develop action plans for underperforming franchisees
- Lead monthly and quarterly Joint Business Planning with franchisees and marketing team members
- Provide strategic advice and solutions for franchisee challenges
- Guide financial management, budgeting, forecasting, and business plan reviews, including franchisee P&Ls
- Ensure franchisees follow company standards, policies, procedures, and Franchise Disclosure Document requirements
- Assist franchisees in optimizing operations and implementing best practices
- Conduct site visits to assess operations, provide feedback, ensure brand guideline compliance, and identify improvements
- Deliver training programs and workshops and develop training materials
- Answer franchise partner emails and submission inquiries
- Maintain company policies, Operations Manual, and other materials in internal project management and portal tools
- Build relationships with franchisees and liaise between franchisees and the corporate team
- Mediate conflicts and facilitate resolutions
- Pull daily, monthly, and yearly reports
- Manage internal reporting and data dashboard systems
- Provide financial updates to leadership
- Assist franchisees with reporting, payroll, and sales questions
Requirements:
- Bachelor's degree or Esthetician Background w/ Manager Focus
- 3+ years of experience in franchising, business coaching, or a related role
- Franchising experience is required
- Strong understanding of franchise operations and business development
- Excellent communication, interpersonal, and leadership skills
- Proven ability to analyze financial statements and performance metrics
- Ability to travel as needed to support franchisees
- Experience in the health, wellness and/or beauty industry
- Proficiency in using business management software and tools such as Smartsheets, Asana, and a CRM
Benefits:
- Health Insurance
- Paid Time Off (PTO)
- Short Term Disability
- 401(k)
- Discount of Services and Products















