Telephonic Care Coach
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Job Description
Telephonic Care Coach supporting Humana members through health assessments, care coordination, and wellness resources. Monitoring outcomes and resolving barriers to compassionate, patient-centered healthcare.
Responsibilities:
- Manage members' health issues using telephonic strategies, approaches, and techniques
- Identify and resolve barriers hindering effective care
- Conduct comprehensive assessments and identify member needs
- Guide members and families to essential resources for optimal care
- Continuously monitor patient care using assessments, data, conversations with members, and active care planning
- Ensure patients progress toward desired outcomes
- Follow professional concepts, standards, regulations, strategies, operating standards, and established procedures
- Make decisions regarding work approach and priorities
- Report to the Manager, Care Management
- Occasionally travel to Humana offices for training or meetings
Requirements:
- Bachelor's degree in a health-related field, active Illinois LPN licensure, or the ability to obtain IL LPN license
- 2 or more years of case management, medical case management, care coordination, or healthcare support experience
- Comprehensive knowledge of Microsoft Office applications including Word, Excel, and Outlook
- Previous experience with electronic case note documentation
- Experience documenting in multiple computer applications/systems
- Experience with health promotion, coaching and wellness
- Knowledge of community health and social service agencies and additional community resources
- Ability to work Monday–Friday during operating hours of 8:00 AM–7:00 PM CST, with core hours primarily 8:00 AM–5:00 PM CST
- Ability to meet home internet requirements of at least 25 Mbps download and 10 Mbps upload
- Ability to work from a dedicated space without ongoing interruptions to protect PHI/HIPAA information
Benefits:
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Remote work from home
- Dedicated-space home-work arrangement
- Occasional travel for training or meetings
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