Franchise Operations Consultant
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Job Description
Franchise Operations Consultant providing support and coaching to franchisees at Driven Brands. Focused on improving sales, customer experience, and franchisee compliance through strategic processes.
Responsibilities:
- Provides world-class support to Franchisees and Center Managers
- Achieves position goals, timelines, and KPI metrics through coaching
- Conducts market meetings and peer-to-peer focus groups for training
- Utilizes observations and data-driven insights for coaching
- Documents all activity in FranConnect
- Interfaces with support departments for franchisee satisfaction
- Focuses on strategic processes to improve customer experience
- Attends and participates in corporate organized events
- Implements marketing and sales direction for revenue growth
- Creates and delivers content as needed
- Ensures timely and accurate reporting for the territory
- Communicates succession planning with franchisees
Requirements:
- Bachelor’s Degree or equivalent experience
- 5+ years in multi-unit operations (franchise/chain)
- Strong financial analysis and P&L management skills
- Proven ability to lead in sales, marketing, and operations
- Results-oriented with a can-do attitude
- Excellent sales, consulting, and communication skills
- Skilled in group training, presentations, and public speaking
- Automotive or hospitality industry experience preferred
- Franchise experience preferred
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Must be able to lift up to 50 pounds and have the ability to bend and crawl as needed in a shop environment.
Benefits:
- Health and wellness benefits
- Paid time off
- Holiday pay
- Access to myFlexPay program to get early access to earned wages
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