Fraud Operations Analyst – Contract
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Job Description
Fraud Analyst reviewing suspicious activity and investigating fraud patterns at Shippo. Maintain performance metrics and educate customers on safe shipping practices.
Responsibilities:
- Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports.
- Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate.
- Maintain performance metrics and SLA adherence.
- Document findings with clarity and consistency in Shippo’s fraud management tools.
- Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity.
- Collaborate with Customer Support and Operations on escalations.
- Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation.
Requirements:
- 1–3 years of experience in shipping and logistics and/or fraud prevention.
- Strong analytical and communication skills; high attention to detail.
- Proven track record of meeting SLAs or productivity targets in an operational environment.
- Comfort working in multiple systems (e.g., Sift, Stripe, Looker).
- Experience working in a remote or distributed environment with a proven track record of maintaining high output.
- Integrity and sound judgment when handling sensitive data and decisions.
- Desire to learn within a mission-driven team.
Benefits:
- Remote work arrangements
- Training provided for the first four weeks
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