Freelance Game Player Support Agent
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Job Description
Russian-speaking Player Support Agent supporting gamers and game communities for TransPerfect Gaming. Resolving player issues through ticketing and social platforms while tracking trends and meeting support KPIs.
Responsibilities:
- Process “Calls for Help” received from the supported community
- Become familiar with supported games to resolve player requests
- Stay up to date with workflow, policy, and gameplay changes
- Use ticketing and social media platforms
- Find creative solutions to day-to-day issues
- Assist with reporting by tracking data on forms or spreadsheets
- Support managers with ad-hoc tasks
- Reach KPIs including productivity, quality, and player satisfaction
- Enforce community rules fairly within the game context
- Report issues and trends found in the game
Requirements:
- Native level of Russian with excellent oral and written skills
- Excellent interpersonal and organizational skills
- Advanced knowledge of Google Workspace
- Strong ability to multitask, prioritize, and work independently with minimal supervision
- Great knowledge of gaming social media, including Reddit, Facebook, X, and Discord
- Passion for video games
- CV must be submitted in English
Benefits:
- The opportunity to hone and improve your skills
- Apply your talents to a diverse variety of engaging gaming projects
- A team of like-minded people in a fast-paced, multicultural environment
- Ongoing training and professional self-improvement opportunities
- Equal employment opportunities and an inclusive workplace
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