Fulfillment and Logistics Coordinator
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Job Description
Fulfillment & Logistics Coordinator at eJameJam managing eCommerce order processing and SKU management. Hands-on role focusing on logistics and fulfillment reporting for a global company.
Responsibilities:
- Process, route, and manage daily orders across all 3PL locations through Shopify and ShipStation.
- Perform daily call-outs for late orders, address corrections, and order exceptions. Coordinate with 3PL partners to resolve issues same-day.
- Create and maintain SKUs, barcodes, and product data across all brands and platforms. Ensure catalog accuracy.
- Publish daily and weekly fulfillment reports covering order volume, exceptions, and shipping performance.
- Cross-train on inbound logistics tasks including domestic freight coordination, FBA/FBT shipment monitoring, and 3PL transfer coordination.
- Resolve fulfillment-related inquiries (tracking, delivery issues, replacements) within SLA targets.
Requirements:
- 2–4 years of experience in eCommerce fulfillment, order management, or logistics coordination.
- Hands-on proficiency with Shopify (order processing, product management).
- Working experience with ShipStation (order management, label generation, exception handling).
- Familiarity with Amazon Seller Central (FBA shipment tracking, inventory monitoring, FBM order management).
- Advanced Excel skills—pivot tables, VLOOKUPs, INDEX/MATCH, data manipulation.
- Strong written English for 3PL, carrier, and internal correspondence.
- Comfortable working across multiple systems (ClickUp, NetSuite, or similar ERP/project management tools).
- Self-directed and detail-oriented. You take ownership of your work and catch errors before they ship.
Benefits:
- Fully Remote
- Paid Time Off
- Paid Local Observed Holidays
- Opportunity to work in a fast-growing global company
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