Functional Consultant
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Functional Consultant providing hands-on client support for Atlassian products and assisting with implementation. Contributing to process improvement and client satisfaction in a remote setting.
Responsibilities:
- Administer the Atlassian products and assist clients with implementation to support their business processes
- Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs
- Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction
- Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges
- Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients
- Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested
Requirements:
- 1+ years experience in a client service or help desk role
- Experience as a Jira administrator preferred
- Effectively manage time and expectations with internal resources and clients
- Manage multiple clients and issues simultaneously
- Communicate effectively, both verbally and in writing, for technical and business operations audiences
- Analyze and interpret complex problems to deliver complete solutions
- Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use
- Advise clients on best practices, guidelines, and recommendations.
- Execute on essential functions to meet or exceed individual success metrics established annually
- Demonstrate the ability to work within the Isos culture and values
Benefits:
- suite of employee benefits
- paid time off
- 401(k) plan with an employer contribution
Similar Jobs
Consultant en Stratégie Digitale – Stage
Consultant en Stratégie Digitale définissant des acquis pour des start-ups. Gestion des comptes publicitaires et optimisation des performances dans un environnement remote.
Consultor HCM – PY
Consultor HCM PY for SAP partner in Colombia. Seeking a senior consultant with S/4 HANA and SAP ECC experience.
Oracle Apex Technical Consultant
Oracle Technical Consultant developing and supporting Oracle APEX applications while enhancing EBS technical solutions. Collaborating on integrations and custom solutions within the Oracle ecosystem.
Vacation & Romance Consultant
Vacation & Romance Consultant supporting clients by organizing vacations and romance focused experiences. Role centers on coordination and client support with comprehensive training provided.
Pricing Consultant I – Retail Channel
Pricing Consultant leading market pricing strategies for a Brazilian pharmaceutical company. Collaborating with commercial teams to optimize pricing and maximize profitability.
Pricing Consultant I – Institutional Channel
Pricing Consultant focusing on institutional pricing strategies for a Brazilian pharmaceutical company. Collaborating with commercial and market access teams to define key pricing strategies.
Databricks Specialist, Azure Databricks Consultant
Databricks Specialist at Arctiq developing scalable data solutions within Azure Databricks environments. Focused on modern data pipeline design and collaborating with cross-functional teams.
Core HCM Delivery Lead Consultant
Delivery Lead Consultant managing Workday HCM implementations in a leading HR consulting firm. Collaborating with clients and internal teams to design and deliver scalable solutions.
Corporate Relocation Consultant
Corporate Relocation Consultant coordinating relocation services to clients and transferees. Ensuring smooth and efficient relocation experiences while maintaining communication with all stakeholders.
Consultant – Malaria Product Launch Transparency Initiative
Consultant leading Unitaid’s launch transparency initiative for malaria products. Requires extensive partner interactions and project management skills.
Disability Case Manager – Consultant
Disability Case Manager Consultant assessing ATP-STD or DMCS claims for benefit eligibility. Engage in proactive case management and collaborate on return-to-work plans.
Lead Analytics Consultant
Lead Analytics Consultant at Aimpoint Digital delivering data analytics projects independently. Involved in project management and enabling organizations through training and coaching.
Innovation Funding Consultant
Strategic architect behind winning EIC Accelerator proposals at a leading innovation funding consultancy. Engaging in storytelling, coaching, and financial modeling for deep-tech innovation.
Account Consultant, Interventional Glaucoma
Account Consultant managing sales processes for AbbVie's therapeutic products. Provides technical product knowledge to ensure customer adoption while enhancing sales goals.
Account Consultant, Surgical Eye Care
Account Consultant managing sales processes for AbbVie's surgical eye care products with a focus on consultative selling and technical training.
Clinical Consultant, Virtual Training
Virtual Clinical Educator focusing on maintaining and improving customer education for Fresenius Medical Care. Responsible for virtual training sessions and creating educational content.
Senior Project Consultant – Microsoft Ecosystem
Customer-facing technical leader in Microsoft Ecosystem delivering complex infrastructure projects for mid-market and enterprise clients. Guiding customers through the assessment, design, and implementation of Microsoft solutions.
Adobe Target Technical Consultant
Adobe Target Technical Consultant role for Blue Acorn iCi optimizing digital experiences using Adobe Target. Conducting audits, A/B testing, and data analysis to drive marketing engagement.
Relocation Consultant, EMEA
Flexible Relocation Coach supporting relocators across multiple EMEA markets. Building relationships and providing expertise on relocation services during their journey.
Senior Consulting Services Consultant – Manufacturing
Senior Consulting Services Consultant delivering ERP Implementation Projects for Epicor. Working independently on client projects while managing cross-functional team interactions and project timelines.