General Manager
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Job Description
General Manager leading strategic growth for co-brand credit card program at Imprint. Requires strong partnership management and financial services experience.
Responsibilities:
- Cultivate and maintain strong relationships with key stakeholders at our partner brand, including senior executives, marketing teams, and operational leaders
- Collaborate with our partners to develop and execute a strategic vision for the credit card program, aligning with their business objectives
- Develop and implement strategies to drive the acquisition of new credit card customers while maximizing the value of existing cardholders
- Monitor and analyze program performance, identify growth opportunities, and develop action plans to achieve program goals
- Collaborate with the brand's marketing team to create effective promotional campaigns and marketing initiatives to increase cardholder engagement and usage
- Lead annual and quarterly planning, budgeting, and forecasting processes to ensure the successful delivery of program goals
- Analyze market trends and the competitive landscape to identify opportunities for product enhancements and promotions
- Partner internally with the compliance team to ensure that the Credit Card programs adhere to all regulatory and compliance requirements
- Implement risk management strategies to safeguard the program's financial health and minimize potential issues
- Generate regular reports on program performance and provide insights and recommendations to senior management
- Conduct in-depth data analysis to identify trends, customer behaviors, and areas for improvement
- Work closely with cross-functional teams within Imprint Payments, including product, risk, compliance, customer service, and finance, to support the success of the Credit Card program
Requirements:
- 6+ years of relevant program and relationship management, operations, and marketing experience in financial services; experience in a co-brand credit card environment is preferred but not required. Experience in eCommerce and/or Sportsbook is also a plus.
- Proven ability to play a client services role with demonstrated ability to marry the goals of two brands to drive mutual growth
- Exceptional project management skills with the ability to handle multiple priorities and initiatives and execute flawlessly
- Strong business acumen - track record of owning and managing P&Ls, with the ability to leverage data and insight to inform decision-making
- Budgeting and planning - experience allocating marketing budgets, forecasting account growth, and leading annual and quarterly planning processes
- Strong communication skills, with the ability to present in front of large audiences including executive stakeholders
- Balance of creativity and analysis – the ability to turn data & insights into action
- Experience leading cross-functional projects, with high attention to detail
- Collaborative mindset - has a problem-solving approach with a can-do attitude
- Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) a plus
Benefits:
- Competitive compensation and equity packages
- Leading configured work computers of your choice
- Flexible paid time off
- Fully covered, high-quality healthcare, including fully covered dependent coverage
- Additional health coverage includes access to One Medical and the option to enroll in an FSA
- 20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
- Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
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