Global Program Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Global Program Manager at Trax overseeing program health and governance while supporting customer growth. Collaborating with stakeholders and providing leadership for operations teams.
Responsibilities:
- Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health.
- Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment).
- Working with other team members to gather the necessary content to support business cases and evaluation of current state along with recommendations for improvement.
- Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations.
- Establish relationships both at the executive, management, and operational level of a customer.
- Monitor and/or escalate issues to ensure resolution in a timely basis.
- Strive for customer references.
- Facilitate product adoption by having a competency level of an end-user.
- Support change management when customers adopt a new product or service offering.
- Provide leadership and support for the broader operations teams that support an overall customer’s health.
Requirements:
- 3+ years experience directly managing customer relationships
- 3+ years logistics and supply chain industry experience
- 2+ years sales and account management experience
- Proven ability to lead and facilitate customer meetings and workshops
- Excel at engaging colleagues and encouraging input from them
- Exhibits high degree of communication with internal and external stakeholders
- Driven to move others to action
- Strong sense of accountability and project management
- Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
- Proficient in MS Office applications
Similar Jobs
Policy Analyst – India Country Program
Policy Analyst supporting energy policy reforms and quantitative research for IISD in India. Collaborating with stakeholders and contributing to renewable energy transition efforts.
Supervisor, Program Management
Supervisor leading individuals and teams in program management at OCHIN, a nonprofit healthcare innovation leader. Enhancing patient access and improving rural healthcare for underserved communities.
Financial Clearance Program Analyst
Financial Clearance Program Operational Analyst optimizing financial clearance workflows and analyzing business processes at UW Medicine. Collaborating on system enhancements and ensuring quality data for billing operations.
IDIQ Program Manager
Quality & Compliance Administrator maintaining and enhancing the Quality Management System for True Zero Technologies. Supporting compliance with various standards and operational governance across contracts.
Program Manager
Program Manager overseeing agile development and operations for public health technology. Leading multi-team delivery organizations and managing program governance for federal health agency clients.
Program Manager – ALM, LMS
Program Manager overseeing technology solutions for a digital learning experience at Blue Acorn iCi. Collaborating with stakeholders and product teams to optimize learning technologies.
Program Management Lead, Emerging Markets
Program Management Lead focusing on Ōura's retail expansion into emerging markets across the Americas. Leading strategic planning and operational execution to drive market success.
Program Manager
Senior Program Manager leading project implementation to expand workforce capacity for H-CAP. Collaborating with stakeholders and ensuring compliance with grant requirements across various locations.
Project & Program Management V
Technical Program Manager driving AI initiatives for hyperscaler client. Overseeing complex, cross-functional programs to deliver measurable operational efficiency in a transformative role.
Cyberbehavior Program Manager
Cyberbehavior Program Manager leading behavior and change management initiatives at Smithfield Foods. Fostering a cybersecurity-aware culture and supporting strategic alignment in cybersecurity.
Global Program Management Director
Global PMO Director at JLL responsible for overseeing global PMO and implementations across key workstreams. Leading strategic planning, stakeholder communication, and change management initiatives in commercial real estate.
Program Manager
Program Manager overseeing contract compliance and pricing requests at Beyondsoft. Collaborating with cross-functional teams to implement new programs and provide guidance on operational requirements.
Program Manager – Product Operations
Program Manager in Product Operations overseeing cross-functional initiatives across Product, Engineering, Design, and Data. Collaborating with teams for structured project management and execution.
Compensation Program Manager
Compensation Program Manager driving compensation strategy for Anduril Industries in defense technology. Lead comprehensive compensation programs and collaborate with leadership and HR teams.
Program Manager – Major Projects Group
Program Manager overseeing integrated energy campus projects with accountability across multiple contracts. Leading large-scale programs while ensuring alignment on quality, cost, and schedule for Blattner.
Fraud, Waste, and Abuse Program Manager
FWA Program Manager at PacificSource overseeing fraud prevention efforts and compliance with health care regulations. Design and manage comprehensive FWA programs while collaborating with compliance officers.
Fraud, Waste, and Abuse Program Manager
FWA Program Manager at PacificSource implementing and managing fraud prevention strategies. Responsible for ensuring compliance with FWA regulations, reporting, and training.
Senior Program & Portfolio Manager
Program and Portfolio Manager optimizing project and portfolio management practices for global customer success at Blueprint Technologies. Establishing governance rhythms and enhancing reporting quality.
DSCA Program Manager
Program Manager overseeing DSCA contracts for HII’s Mission Technologies division. Leading program management oversight and delivering enterprise technology solutions.
CRM Program Director
CRM Program Director overseeing CRM transformation and partnering with functional leaders at S&S Activewear. Leading execution, optimization, and enhancing CRM capabilities.