Grow Support Specialist
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Job Description
Customer Support Specialist responsible for clear communication and accurate problem solving for PushPress Grow customers. Managing Intercom chats and supporting CRM-related workflows in a full-time role.
Responsibilities:
- Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows.
- Triage issues, resolve them directly when possible, or escalate with clear and complete context.
- Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead.
- Validate and improve help articles, macros, and bot responses.
- Collaborate closely with L1 and L2 teammates.
- Stay current on product updates, releases, and changes.
Requirements:
- Strong working knowledge of the PushPress Grow product and/or GHL, with familiarity in PushPress Core and CRM-based communication workflows.
- Experience using tools such as Intercom, Slack, and Zoom, with the ability to learn new systems quickly.
- Strong troubleshooting skills and the ability to deliver clear, step-by-step solutions.
- High ownership and comfort working with minimal supervision.
- Clear, patient communication when explaining technical concepts.
- Strong attention to detail and organized work habits.
- Interest in fitness, gym operations, or small business ownership.
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