Member Service Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Member Service Agent supporting Evo Car Share members across British Columbia. Resolving inquiries through phone, email, and live chat while promoting lasting member relationships.
Responsibilities:
- Deliver exceptional front-line customer service and long-lasting Member experiences
- Act as an Evo ambassador and support BC’s car sharing service
- Address Member inquiries and resolve issues quickly
- Provide customer service via phone, email, and live chat
- Identify opportunities to empower Members and build long-lasting relationships
- Perform administrative tasks based on evolving departmental business needs
- Participate in job-specific training
- Work remotely within a flexible environment
- Work Wednesday to Saturday, from 7:00 p.m. to 5:00 a.m.
Requirements:
- At least six months of a post-secondary certificate in Business Administration or related field, and/or a combination of education and experience
- At least two years’ experience in customer service, preferably in a call center setting
- Technical skills and willingness to learn PowerBI, Verint, Service Now, Amazon Connect & Workplace, Google Maps, and EVO Car Sharing Software
- Rapid-fire typing skills (40 wpm) are a bonus
- Availability for flexible shift work, including potential statutory holidays, weekdays, and weekends
- Willingness to work as part of a virtual 24/7 call centre and participate in a shift bid process
- Must successfully pass a background check, which may include criminal, identification, and reference checks
Benefits:
- Performance bonus target of 5%, with the opportunity to earn up to 9%
- BCAA benefits
- Shift differentials after 6pm and on Sundays
- Learning and growth opportunities
- Career advancement and personal development programs
- Wellness account
- Flexfits Benefits Program
- Health care spending account
- Pension plan
- Other perks and programs to help build personal wealth
- BCAA membership with access to deals and discounts
- Flexible remote work environment
- Work-life balance support
- Equal Opportunity Employer committed to accessible, inclusive employment
Similar Jobs
Easement Acquisition Agent
Easement Acquisition Agent securing permits, easements, and rights-of-way for JSI broadband infrastructure. Negotiating land access and coordinating compliant telecom deployments.
Client Protection Agent – Entry Level
Remote entry-level agent helping U.S. families choose life insurance through 60+ carrier partners. Handling inbound leads via phone and Zoom on a commission-based model.
Functional Service Desk Agent – Clearance Required
Functional Service Desk Agent supporting LMI’s Army Contract Writing System for federal agencies. Troubleshooting contracting incidents, managing service tickets, and escalating defects.
Flex Agent
Remote dispatcher coordinating roadside repair, towing, accident management, and cargo recovery for TTN Fleet Solutions. Supporting stranded truck drivers and vendors from home.
Disaster Response Helpline Agent – Candidate Pipeline
Remote disaster-response helpline agent supporting disaster-affected callers with applications, case status, and recovery resources. Building a qualified pipeline for Frontline’s future emergency call orders.
Administrative Agent
Administrative Agent supporting member-file processing and client transactions for New Era Technology’s insurance services. Handling bilingual data entry, document cataloging, and validation remotely.
Data Amendment Agent
Data Amendment Agent investigating consumer disputes and correcting database records for TransUnion, a global credit information company. Applying data analysis and SQL skills to maintain accurate UK consumer data.
Product Success Specialist, Virtual Agent
ServiceTitan customer success specialist onboarding and optimizing AI-powered Virtual Agent customers. Driving adoption, retention, ROI, and product feedback across a US-remote book of business.
Junior Service Desk Agent
Jr. Service Desk Agent providing Level 1 IT support for Percona, an open-source database software and services company. Managing tickets, access, compliance, onboarding, and staff enablement remotely.
Onboarding Agent
Onboarding Agent verifying legal documents and configuring company profiles for SiFi’s B2B fintech spend-management platform. Ensuring KYC/AML compliance and accurate client onboarding.
E-Learning Quality Agent
E-Learning Quality Agent maintaining quality processes and Articulate Storyline templates. Supporting digital training quality for Dedalus healthcare software and clinical teams.
Answering Service Agent
Remote Texas Answering Service Agent supporting businesses through inbound and outbound calls. Handling lead intakes, appointments, message dispatch, live chat, SMS, and email.
Answering Service Agent
Answering Service Care agent handling inbound and outbound calls for business clients. Providing lead intake, scheduling, message dispatch, and live chat, SMS, and email support.
Answering Service Agent
Remote North Carolina answering agent handling calls, lead intakes, appointments, and messages. Supporting businesses nationwide through live chat, SMS, and email customer service.
Group Air Agent – Fixed Term Contract
Group Air Agent arranging meeting and group travel reservations for ALTOUR, a global corporate travel management company. Handling customer inquiries, fares, ticketing, and PNRs.
Licensed Healthcare Agent
Licensed Medicare agent supporting U.S. consumers with DSNP education and enrollment. Conducting consultative telesales conversations through Connexion Point’s healthcare contact center.
Senior Receivables Agent
Senior Receivables Agent recovering complex commercial B2B debts for Altus Receivables Management, a debt-recovery and financial-solutions company. Managing high-value accounts, negotiating settlements, and driving collection results.
Mortgage Servicing Agent
Mortgage servicing agent providing remote telephone support for U.S. Bank customers. Researching account issues, resolving billing and payment problems, and maintaining customer accounts.
![[solidcore] logo](/_next/image?url=%2Fapi%2Fimages%2Fsolidcore.jpg&w=128&q=75)
Client Experience Agent
Client Experience Agent supporting [solidcore], a boutique fitness company, across phone, chat, email, and social media. Managing memberships, booking issues, grievances, and personalized client care remotely from the East Coast.
Member Service Agent
Remote Member Service Agent supporting Evo car-sharing members through phone, email, and live chat. Resolving inquiries and issues for BCAA’s British Columbia mobility service.