Guidance Consultant – Clinical EAP Intake and Triage
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Job Description
Guidance Consultants provide direct support to clients on behavioral health issues. This is a remote full-time position with a focus on behavioral, emotional health, family, and wellness.
Responsibilities:
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
- Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
- Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
- Educate client about resources, eligibility, and services with a positive and professional approach.
- Maintain complete and accurate documentation of cases within our proprietary database.
- Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
- Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
- Other duties as assigned.
Requirements:
- Master's degree in Social Work, Counseling, or Psychology required.
- Exceptional communication skills, with strong focus on customer service.
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
- Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization.
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.
Benefits:
- Full benefits package, including Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program
- and much more
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