Guidance Consultant
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Job Description
Guidance Consultant providing direct client support in mental health via telephone and chat. Join ComPsych to empower employees through wellness and behavioral health programs.
Responsibilities:
- Provide telephonic and chat support by conducting comprehensive clinical intakes and referring clients to appropriate resources, including therapists, counselors and relevant wellness resources
- Conduct client assessments and apply coaching methodologies to develop tailored health and well-being strategies that support positive behavior change
- Ensure adherence to departmental protocols, industry best practices, and customer-specific requirements to maintain compliance and high-quality service delivery
- Deliver services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varying needs
- Apply sound judgment, critical thinking, and problem-solving skills to assess situations, resolve concerns promptly, and facilitate appropriate support to enhance the overall client experience
- Educate clients regarding available resources, eligibility criteria, and program services in a professional and empathetic manner
- Maintain accurate, thorough, and timely documentation of all client interactions within the organization’s proprietary database system
- Stay informed on emerging behavioral health trends, resources, and best practices to continuously enhance service delivery
- Collaborate with internal and external stakeholders to ensure continuity of care and alignment with client-specific service expectations
- Maintain strict adherence to medical confidentiality and applicable data protection regulations
Requirements:
- Master's degree or equivalent postgraduate qualification in Psychology, Social Work, Behavioral Health, or a related behavioral health field
- Candidates must meet all educational and experiential requirements for eligibility for professional practice and/or licensure
- Proficiency in Microsoft Office and client information systems required
- Professional proficiency in English required; additional languages relevant to the regions we serve are highly valued
- Recognized health or wellness coaching credentials preferred
- Experience working in multicultural or international environments preferred
- Ability to provide client-centered support with strong empathy, active listening, and coaching skills
- Strong clinical judgment and ability to manage high-risk or crisis situations
- Excellent communication skills with a strong service orientation
- Ability to think critically and multitask in fast-paced environments
Benefits:
- Comprehensive programs for global mental health
- Well-being programs
- Work-life-services
- Organizational resiliency
- Health navigation and advocacy
- Global support & response
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