Head of Customer Growth
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Job Description
Head of Customer Growth scaling customer outcomes for RevenueCat’s in-app subscription monetization platform. Building segmentation, advisory, education, enablement, and product-adoption systems.
Responsibilities:
- Build and lead RevenueCat’s multi-lane Customer Growth operating system
- Own Customer Growth strategy across the full customer base
- Define segmentation and coverage based on current value, future potential, adoption, intent, growth moments, risk, and strategic importance
- Lead through the CSM Team Lead and develop a strong leadership bench
- Identify high-potential customers early with Data, Product, Sales, Marketing, and Support
- Govern Growth Advisory intake, qualification, impact, output quality, follow-through, and reuse
- Make Growth Advocacy a customer-education channel
- Build Customer Enablement and Scaled Growth through lifecycle programs, templates, office hours, documentation, automation, product nudges, and next-best-action guidance
- Drive meaningful product adoption with Product and Product Marketing
- Create clear cross-functional decision rights across Sales, TAM, Support, Product, Marketing, and Data
- Build a customer-insight loop that converts repeated customer questions into product improvements, enablement, playbooks, benchmarks, documentation, lifecycle programs, and market education
- Set metrics, operating cadences, headcount plans, budget, organization design, executive communication, and the talent bar across Customer Growth
- Maintain direct customer contact, sponsor strategic accounts, lead customer-growth interventions, and deliver measurable customer outcomes
Requirements:
- Approximately 10 or more years in Customer Success, Customer Growth, strategic accounts, Growth Advisory, product growth, lifecycle, monetization, or an adjacent customer-facing function
- Five or more years leading customer-facing teams, including managers, senior team leads, or specialist groups
- Evidence of owning an entire function or multi-lane operating model, not only managing an individual CSM team
- Experience building or materially rebuilding segmentation, coverage, strategic-account, adoption, health, advisory, or scaled-customer systems
- Strong commercial judgment around NDR, renewal risk, expansion influence, customer value, and executive alignment
- Credibility with mobile apps, app monetization, in-app purchases, paywalls, checkout, pricing and offers, lifecycle, retention, experimentation, analytics, or a closely adjacent domain
- Enough product and technical fluency to lead around a developer-facing platform while preserving clear ownership for TAM, Support, and Engineering
- Experience managing both generalists and specialists
- Evidence of turning repeated one-to-one work into scalable systems
- Strong written communication, directness, and remote-first operating habits
- Evidence of hiring, coaching, performance management, and raising the leadership and talent bar
Benefits:
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- Fully remote and flexible work environment
- 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge
- $2,000 USD for workspace setup
- $1,000 USD annual stipend for continuous learning
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