Head of Implementation
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Job Description
Head of Implementation leading maxRTE’s enterprise healthcare software launches. Owning technical integrations, workflow validation, and implementation team growth for health-system clients.
Responsibilities:
- Own the client onboarding lifecycle for new and expansion clients
- Set up, configure, and maintain client instances within the maxRTE platform
- Apply custom rules, filters, and coverage mappings
- Guide and validate file transmission and data exchange, including SFTP, batch processing, real-time integrations, and API connection workflows
- Lead end-to-end testing, placement file runs, return report analyses, and user acceptance testing (UAT)
- Lead implementation discussions with RCM executives, health system operations leaders, and IT stakeholders
- Translate complex clinical and billing requirements into software configurations
- Refine implementation frameworks and establish technical onboarding best practices
- Collaborate with Sales, Product, Engineering, and Client Success
- Build, manage, and coach a team of implementation and support professionals
Requirements:
- 8+ years of hands-on experience leading complex, highly technical software onboardings and implementations in a client-facing role
- Experience managing implementation specialists
- Strong technical aptitude with deep experience in data transmission methods and system integrations
- Comfort navigating complex technical configurations and troubleshooting data pipelines
- Ability to navigate ambiguity and undefined processes
- Ability to take full accountability for technical execution and project management without dedicated project management or technical support
- Exceptional skill in auditing client placement files, return data, and platform configurations
- Ability to clearly convey complex technical concepts to technical and non-technical stakeholders
- Focus on 30–90 day implementation timelines and positive ROI within 30 days of contract execution
- Healthcare Revenue Cycle Management (RCM) background preferred but not required
- Success managing large-scale implementations within complex healthcare environments or EHR platforms such as Epic or Cerner preferred but not required
Benefits:
- Performance bonus
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) matching
- Unlimited PTO
- Bi-annual in-person offsites
- Remote work flexibility
- Collaborative environment
- Continuous learning
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