Head of IT – Technical Operations Lead
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Job Description
Head of IT responsible for maintaining business systems for a premium cigar brand. Collaborating with teams to ensure CRM, e-commerce, and logistics systems work seamlessly.
Responsibilities:
- Own and improve integrations between:
- HubSpot (CRM)
- Shopify (e-commerce)
- ERP / WMS systems
- Logistics & shipping tools
- Design, maintain, and troubleshoot automation flows (Zapier, Make, or similar).
- Diagnose and resolve data synchronization and system reliability issues.
- Own HubSpot from a technical systems perspective (pipelines, workflows, reporting).
- **Support Shopify from a technical operations perspective (apps, integrations, data flows).
- Translate business needs into clear technical tasks and system logic.
- Coordinate external developers and vendors when needed.
- Document system architecture, integrations, and workflows.
Requirements:
- Technical higher education in Systems Engineering, Computer Science, Information Technology, or a related technical field.
- 3–6+ years of experience in IT operations, systems engineering, technical support leadership, or technical project coordination roles.
- Strong understanding of business systems, integrations, data flows, and automation logic.
- Practical experience with automation tools (Zapier, Make, or similar).
- Ability to independently troubleshoot and resolve technical issues.
- Good professional English (written and spoken).
- Willingness to learn and master internal platforms (HubSpot, Shopify, ERP/WMS).**
Benefits:
- **Competitive pay: **$3,300–$3,500 gross/month on a B2B contract, plus quarterly performance bonuses.
- Possibility for local Serbian employment contract.
- **Fully remote role** within the CET time zone.
- **Career growth:** Opportunity to take on more responsibility and grow within the IT team.
- **Cross-functional exposure:** Collaborate directly with executive leadership and international teams.
- **Fast-impact environment:** Join a growing company where you can build, improve, and make a real difference from day one.
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