Head of Strategic Operations – Sr. Manager/Director
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Job Description
Lead Strategic Operations at Collective, redefining how businesses-of-one function. Manage workflows and a team to enhance operational efficiency in a financial service context.
Responsibilities:
- Own the design of every Member Operations workflow as a productized funnel: structured inputs, orchestrated execution, automated feedback loops, measurable quality, SLA-bound delivery. • Own the Operations Intelligence Warehouse, the data layer that makes throughput, quality, variance, and capacity inspectable and decision-ready. • Implement statistical process control across all production workflows, replacing anecdote with evidence. • Build queuing and capacity models that drive staffing decisions and surface bottlenecks before they break the operation. • Encode standards into Policy-as-Code: automated enforcement of bookkeeping quality gates, tax scorecards, and AI exception logic. • Lead the prototype-to-Engineering handoff. • Build and lead a small team of operations analysts, process architects, and tool builders.
Requirements:
- 10+ years in operations strategy, applied operations research, industrial process engineering, or ops management at a high-volume service business. • A management-science mindset: throughput, utilization, queuing, variance, cycle time, and first-pass yield are your native vocabulary. • Deep SQL and data modeling skill (BigQuery preferred). • Hands-on fluency with low-code and AI-assisted application development (AppSheet, Retool, Bolt, Cursor, Claude Code, or similar). • Workflow and process design experience, including BPMN or equivalent. • Strong analytics chops across SPC, root cause, capacity modeling, and variance analysis. • A clear point of view on scaffolding vs. product. • Strong cross-functional communicator.
Benefits:
- Remote-Friendly Environment: Flexibility to work from home while staying connected to the team. • Health & Wellness: $200 quarterly reimbursement to support your well-being. • Fresh Lunch: Provided on in-office days for those in a hybrid schedule. • Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule. • Time Off: Flexible PTO plus 14 company holidays. • Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents. • Parental Leave: 16 weeks fully paid. • Retirement & Ownership: 401k plan plus an equity package. • Team Connection: Quarterly virtual events and an annual in-person summit.
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