Healthcare Customer Service Representative
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Job Description
Healthcare Customer Service Representative working remotely, recommending health plan upgrades and assisting members with inquiries. Part of TTEC's customer experience team.
Responsibilities:
- Bringing humanity to business as a Healthcare Customer Service Representative
- Recommend upgrades to health plans
- Conduct research and do outbound calls regarding health care benefit and eligibility questions
- Assist members with logging into their online health account and locating doctor and facility information
Requirements:
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
Benefits:
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
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