Healthcare Sales and Support Specialist
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Job Description
Healthcare Sales & Support Specialist supporting patient coordination and customer communication for healthcare services. Requires clinical experience and excellent communication skills with a focus on patient care.
Responsibilities:
- Conduct patient follow-up calls and lead nurturing
- Schedule consultations and appointments
- Coordinate virtual consultations and calendar management
- Manage phone calls and routing through Google Voice
- Respond to consultation inquiries submitted through Google Forms
- Support administrative task management through Asana
- Process prior authorizations and insurance verification
- Assist with insurance reimbursement coordination
- Prepare itemized receipts and invoices
- Support billing-related administrative workflows
- Submit out-of-network insurance claims
- Educate clients about medical wigs, cranial prosthetics, and hair extension services
- Explain financing and payment options professionally and confidently
- Help communicate the value of higher-end medical products
- Support consultation follow-up and appointment conversion efforts
- Provide customer service support across both business lines
Requirements:
- Nursing background or prior clinical healthcare experience strongly preferred
- Experience with prior authorizations, insurance verification, and healthcare administrative workflows
- Strong customer service and patient communication skills
- Previous experience handling appointment scheduling and consultation coordination
- HIPAA awareness and professionalism
- Comfortable discussing products, pricing, and consultation options confidently
- Strong multitasking and organizational ability
- Ability to work independently and reduce operational burden on the owner
- Compassionate and professional communication style, especially when working with clients experiencing hair loss or medical concerns
- Communication Requirements
- Clear and professional English communication skills
- Minimal to neutral accent preferred for phone-based communication
- Strong confidence handling phone calls, follow-ups, and consultation coordination
- Professional, empathetic, and patient-focused demeanor
- Technical Skills & Systems ExperienceExperience with the following tools is preferred:
- Google Forms
- Asana
- Google Voice or similar phone systems
- Administrative organization and workflow management tools
- Candidates should also be comfortable learning and managing manual workflows and client communication systems.
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
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