Healthcare Technical Support
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Job Description
Provide technical support for telecommunications and core business applications at U.S. Bank subsidiary Elavon. Assist hospitals and pharmacies through phone, email, and chat support.
Responsibilities:
- Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications.
- Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems.
- Follows up with users to ensure problem resolution.
- Develops and maintains documentation of all activities.
- This position provides technical, transactional, phone, email and chat support to hospitals, doctor offices and pharmacies.
Requirements:
- High school diploma or equivalent
- Six months to one year of experience in the telecommunications or applications programming field or job-related experience
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Good verbal and written communications skills
- Elavon experience preferred
Benefits:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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