Help Desk Support Specialist
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Job Description
Help Desk Support Specialist providing comprehensive technical assistance for US Government customer. Collaborating closely with developers in an Agile environment and solving end-user problems.
Responsibilities:
- Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
- Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
- Supports response to system user requests for assistance.
- Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
- Excellent written and verbal communication skills.
- Isolated environment with an internet connection in which to work remotely.
- Primary work shift will be weekdays Midnights EST but may include weekends periodically.
Requirements:
- Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
- Bachelor’s degree in IT and 4+ years of relevant experience preferred.
- Requires strong analytical and organizational skills, including strong attention to detail.
- Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
- Experience supporting users of Microsoft products.
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
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