Help Desk
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Job Description
Empower Help Desk supporting mortgage-lending software users for Cornerstone Home Lending. Resolving technical and loan-level issues, managing credentials, and documenting support tickets.
Responsibilities:
- Address customer support calls for Empower-related problems and provide call resolution
- Provide customer service to end users by communicating all stages of progress in problem resolution
- Set up and modify user credentials in the Empower system
- Research and resolve loan-level inquiries
- Utilize the ticketing system and document issues and results in real time
- Ensure proper functionality of the software
- Support necessary branch and personal credential setup and modifications
Requirements:
- Associate’s degree or vocational/technical school education preferred in computer science, computer information systems, or equivalent years of experience
- Empower/ICE support-related experience preferred
- Ability to support Windows and Apple systems
- Experience using remote-control software to troubleshoot and resolve Empower support issues
- Ability to work within all levels of the organization
- Strong interpersonal and communication skills
- Excellent troubleshooting and problem-solving skills
- Ability to prioritize tasks in a fast-moving environment
- Technically savvy and detail oriented
- No agencies or third-party recruiters
Benefits:
- Full benefits package
- Competitive salary
- Employer investment in employees as valuable assets
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