Helpdesk / IT Support, Employee
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Job Description
Service Desk Agent supporting renowned B2B clients with IT inquiries. Collaborating within a motivated team and ensuring high service quality in a remote setting.
Responsibilities:
- Handling IT incidents for business customers (hardware, software, network, access rights)
- Working with the ticketing system: creating, prioritizing, tracking and escalating tickets in accordance with SLAs
- Supporting business-critical applications and coordinating with external service providers
- Professional customer communication and clear, easy-to-understand explanations of technical solutions
- Maintaining documentation and knowledge bases
- Proactive system monitoring
Requirements:
- IT-savvy with basic knowledge of PCs, smartphones, tablets, printers, etc.
- Familiarity with IT security, networking, Windows client, access management and collaboration software
- Strong English and Serbian language skills to read and learn technical material in those languages
- Accuracy, a sense of responsibility and a solution-oriented approach
- Reliability and a strong team spirit
Benefits:
- Full-time contract
- Paid training
- Fixed salary with the opportunity to earn monthly bonuses
- Additional pay for night shifts and extra compensation for work on public holidays
- Opportunities for professional and personal development at a globally active market leader
- International colleagues in a pleasant working environment
- 100% remote / work-from-home position
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