Corporate IT Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Corporate IT Support Specialist providing first line support for Vultr's remote teams managing IT ticketing and SaaS administration
Responsibilities:
- Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs
- Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate
- Administer core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools), including user provisioning, license management, and group permissions
- Manage employee onboarding and offboarding end-to-end, including hardware shipping, account creation, access provisioning, and timely deprovisioning
- Configure and maintain endpoints through MDM platforms (Intune, or equivalent), ensuring devices remain compliant with security policies
- Support identity and access management workflows in Okta (or equivalent SSO/IdP), including SSO integrations, MFA enforcement, and group-based access
- Maintain an accurate hardware and software asset inventory, tracking devices throughout their lifecycle from procurement to retirement
- Develop clear documentation, runbooks, and self-service resources that empower employees and reduce repeat tickets
- Engage with employees through chat, video, and ticketing channels to deliver a responsive, white-glove support experience across multiple time zones
- Partner with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts
Requirements:
- 5+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce
- Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues
- Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools
- Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning
- Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent
- Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar)
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users
- Demonstrated customer service mindset with a track record of delivering responsive, white-glove support
Benefits:
- Medical Insurance stipend paid annually
- 9 Company-Paid Holidays
- Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- First year remote office setup + reimbursement per quarter each subsequent year for new equipment
- Professional Development Reimbursement
- Internet reimbursement
- Fitness membership reimbursement
- Company paid Wellable subscription
Similar Jobs
IT Manager
IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.
Pharmacy Benefit Technician
Pharmacy Benefit Technician handling calls regarding pharmacy issues and prior authorizations. Responsible for processing requests and serving as a liaison with pharmacy benefit managers.
Enterprise Architect
Enterprise Architect leading multiple complex projects using in-depth domain knowledge at GE Vernova. Contributing to technology development, architecture design, and project management.
Enterprise Architect
Enterprise Architect leading highly complex projects that require in-depth domain knowledge. Focusing on project and data delivery platforms and future architecture direction.
Senior IT Engineer – MSP
Senior IT Engineer providing expert support across systems, servers, and cloud environments. Collaborating with clients and mentoring junior engineers in a fully remote setup.
Technical Customer Support Specialist
Technical Customer Support Specialist providing support for Bold Group's Financial Management solutions. Monitoring ticketing queues and solving technical issues for customers in diverse environments.
IT Manager
IT Manager overseeing daily IT operations for government contracting organization in cloud environment. Responsible for user support, compliance, and endpoint management.
Enterprise Architect
Lead Enterprise Architect at Concept Plus designing and implementing IT systems. Collaborating with clients and engineers, guiding teams, and optimizing enterprise architecture.
Audit Specialist
Audit Specialist coordinating departmental audits at Blue Cross NC. Identifying errors, formulating recommendations, and supporting quality assurance initiatives.
IT Help Desk Specialist
IT Help Desk Specialist providing technical assistance to end-users across the organization. Troubleshooting software issues and maintaining IT systems remotely during US business hours.
Senior Enterprise Architect – EHR
Sr. Enterprise Architect Principal providing technical leadership and architectural oversight in EHR systems for GDIT. Guiding integration, performance, and security across enterprise EHR services.
Senior IT Manager
Senior IT Manager building and overseeing IT operations at Givebutter, a nonprofit fundraising platform. Seeking hands-on leader to establish structure and support scalability.
IT Helpdesk Support – Part-time
Part-time help desk support for DGMH systems and programs. Requires U.S. citizenship and bachelor's degree.
Pharmacy Services Help Desk Support Specialist II
Pharmacy Help Desk Support Specialist providing solutions and support to pharmacy team members. Responsible for resolving pharmacy system and claim adjudication inquiries via phone and ticket system.
Senior Enterprise Architect
Senior Enterprise Architect leading enterprise architecture at Border States, ensuring technology investments align to enterprise goals. Collaborating with business and technology leaders to enhance scalability and performance.
Senior IT Engineer
Senior IT Engineer managing IT operations and support at Cresta, leveraging AI for contact centers and providing expert technical assistance to staff.
Senior Oracle HCM Functional Consultant – Absence, Benefits, Compensation, Core HR, Help Desk, OTL, ORC, Payroll, Talent
Senior Oracle HCM Functional Consultant with expertise in multiple Oracle HCM Cloud modules. Focus on configuration, troubleshooting, and solution delivery during implementations.
Senior Enterprise Architect
Senior Enterprise Architect at Arke driving strategic technology decisions and leading architectural initiatives across various platforms. Partnering with clients and teams to optimize enterprise architecture design and implementation.
IT Infrastructure Administrator
IT Infrastructure Administrator supporting core IT operations across end‑user support and identity management at Electrosonic. Collaborating with senior IT staff to provide secure and efficient technology services.
Lead IT Engineer
Lead Manager, IT Engineer overseeing enterprise IT infrastructure for Make-A-Wish America. Responsible for designing, building, and supporting advanced network and server environments.