Level 1 Help Desk Technician
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Job Description
Level 1 Help Desk Technician providing first-line IT support for Auctus Group's healthcare technology. Responsible for troubleshooting and resolving technical issues for internal teams across multiple departments.
Responsibilities:
- Provide first-level support for hardware, software, and account-related issues
- Troubleshoot Windows, macOS, printers, Microsoft 365, VPN, and network connectivity issues
- Manage user accounts, password resets, MFA support, and onboarding/offboarding tasks
- Escalate advanced technical issues to senior IT staff when necessary
- Document tickets, troubleshooting steps, and resolutions accurately
- Assist with workstation setup, device imaging, inventory tracking, and equipment deployment
- Support remote employees using remote access and support tools
- Maintain awareness of HIPAA and security best practices when handling systems and user data
- Deliver excellent customer service and maintain professionalism during high-pressure situations
Requirements:
- 1–3 years of prior IT help desk or technical support experience
- Experience supporting Microsoft 365 environments
- Familiarity with Windows and macOS troubleshooting
- Basic understanding of networking concepts, VPNs, printers, and endpoint devices
- Strong communication and organizational skills
- Ability to prioritize tasks and manage multiple requests simultaneously
- Experience with ticketing systems and remote support tools preferred
- Preferred Qualifications: Experience in healthcare or medical billing environments
- Preferred: Familiarity with HIPAA-compliant environments
Benefits:
- Continuing education support
- Charitable donation matching
- Remote happy hours and book club activities
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