People Systems Support Specialist
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Job Description
HR Systems Support Specialist supporting HR operations and technology solutions at Wella, including SAP SuccessFactors. Responsible for user support, troubleshooting, and system administration activities.
Responsibilities:
- Provide Level 1–2 support for HR systems, integrations, and HR service management tools.
- Investigate and resolve low to moderate complexity issues related to HR processes, workflows, permissions, interfaces, and employee data.
- Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritization.
- Monitor and analyse HR solutions roadmap incl new releases and maintain enhancement backlog.
- Support users with system navigation, transactions, approvals, and troubleshooting.
- Monitor integration errors and coordinate issue resolution with technical teams and vendors.
- Perform routine system administration and data maintenance activities.
- Support testing activities for releases, patches, and enhancements.
- Maintain support documentation, knowledge articles, and operational procedures.
- Escalate complex issues to architects, product owners, or technical teams when required.
Requirements:
- 1–4 years of experience in HR systems support, HR operations, IT support environments.
- Experience supporting SAP SuccessFactors, ServiceNow HRSD, HR integrations.
- Understanding of HR processes, such as onboarding, employee data changes, time management, recruiting, or talent processes.
- Basic understanding of integrations, interfaces, or ticketing systems.
- Strong problem-solving and customer support skills.
- Ability to manage multiple requests and priorities in a service-driven environment.
- Good communication and stakeholder management skills.
Benefits:
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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