IT Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
IT Specialist providing key technical support and management for Eduphoria’s remote workforce. Ensure secure access to tools and resources for educators.
Responsibilities:
- Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues
- Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems
- Assist employees with connectivity and access issues related to Harmony SASE VPN
- Deploy, maintain, and support company-issued laptops and IT equipment
- Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices
- Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management
- Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops
- Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention
- Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace
- Support onboarding and offboarding activities including account provisioning, permissions management, and device setup
- Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms
- Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed
- Support endpoint security initiatives and access control processes
- Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management
- Identify opportunities to improve operational efficiency and automate repetitive IT tasks
- Help maintain a consistent and reliable remote employee technology experience
- Improve employee productivity through responsive and effective IT support
- Ensure company endpoints and identity systems remain secure, compliant, and well maintained
- Support reliable access to company systems and cloud resources for a fully remote workforce
- Contribute to a positive employee experience through efficient onboarding, support, and equipment management
- Collaborate with employees across all departments to resolve technical issues and improve IT operations
- Communicate technical information clearly to both technical and non-technical users
- Escalate unresolved technical or operational issues appropriately and effectively
Requirements:
- Experience supporting macOS and Windows operating systems in a professional environment
- Troubleshooting skills related to hardware, software, endpoints, and user access issues
- Experience managing endpoints with Mobile Device Management (MDM) solutions such as Mosyle and Microsoft Intune
- Experience managing user accounts and permissions in Microsoft Azure Entra ID and Google Workspace
- Familiarity with VPN technologies and remote workforce support
- Understanding of IT security best practices including endpoint security, account management, and access controls
- Strong IT Help Desk experience with the ability to troubleshoot, prioritize, and resolve technical issues for a remote user base of over 50 employees.
Benefits:
- Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents
- HSA - Employer contributes monthly to cover employee's individual deductible
- Unlimited flexible PTO
- 11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
- 401k with employer match, pre-tax / Roth options
- Long-Term Disability
- $50,000 Life Insurance Policy for the employee
- Cell Phone/Internet Service Allowance
- Paid Parental Leave
- Employee Assistance Program
- Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, and more)
- Reimbursement for business-related expenses
- Professional Development Opportunities with leadership support
- Friendly, collaborative, and supportive small company environment with a technically progressive culture/focus
Similar Jobs
Provider Audit Specialist
Provider Audit Specialist responsible for auditing hospital charge data and claims. Collaborating with internal teams to ensure billing compliance and recommend improvements.
IT Manager
IT Manager responsible for leading Information Technology vision and strategy for Stewart, managing IT teams and ensuring departmental goals are met.
Level 1 Help Desk Technician
Level 1 Help Desk Technician providing first-line IT support for Auctus Group's healthcare technology. Responsible for troubleshooting and resolving technical issues for internal teams across multiple departments.
2nd Line IT Support, Project Engineer
2nd Line Support Engineer providing escalated technical support across multiple regions for a global MSP. Assisting clients in North and South America with complex incidents and service requests.
Claims Compliance Audit Specialist
Claims Compliance Audit Specialist at Kin reviewing claims for accuracy and compliance with regulatory requirements. Collaborating with claims and legal teams to improve operational effectiveness.
Senior Enterprise Architect – CLM, Spend Management
Senior Enterprise Architect at Workday guiding customers in AI-augmented contract workflows. Leading strategic technology solutions in Spend Management and CLM.
People Systems Support Specialist
HR Systems Support Specialist supporting HR operations and technology solutions at Wella, including SAP SuccessFactors. Responsible for user support, troubleshooting, and system administration activities.
Audit Manager
Audit Manager for RRBB Accountants + Advisors leading attest engagements and mentoring staff. Ensuring compliance with accounting standards and providing quality assurance in audits and reviews.
IT Help Desk Specialist
IT Help Desk Specialist providing Tier 1-2 support for a remote workforce at TopDog Law. Managing tickets and troubleshooting hardware and software issues in a fast-paced environment.
Help Desk Representative
Provide Tier 1 customer support for health insurance inquiries via phone, chat, and email. Remote work position located within the United States, focusing on agents and state agencies.
Principal Enterprise Architect
Principal Enterprise Architect defining and governing enterprise-wide architecture strategy at IQVIA. Collaborating with business and technology leaders to optimize clinical operations.
IT Help Desk
IT Help Desk role ensuring operational productivity for Addi employees with secure technology infrastructure management. Maintaining a high ticket resolution rate and automating processes for improved efficiency.
IT Manager
IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.
Pharmacy Benefit Technician
Pharmacy Benefit Technician handling calls regarding pharmacy issues and prior authorizations. Responsible for processing requests and serving as a liaison with pharmacy benefit managers.
Corporate IT Support Specialist
Corporate IT Support Specialist providing first line support for Vultr's remote teams managing IT ticketing and SaaS administration
Enterprise Architect
Enterprise Architect leading multiple complex projects using in-depth domain knowledge at GE Vernova. Contributing to technology development, architecture design, and project management.
Enterprise Architect
Enterprise Architect leading highly complex projects that require in-depth domain knowledge. Focusing on project and data delivery platforms and future architecture direction.
Senior IT Engineer – MSP
Senior IT Engineer providing expert support across systems, servers, and cloud environments. Collaborating with clients and mentoring junior engineers in a fully remote setup.
Technical Customer Support Specialist
Technical Customer Support Specialist providing support for Bold Group's Financial Management solutions. Monitoring ticketing queues and solving technical issues for customers in diverse environments.
IT Manager
IT Manager overseeing daily IT operations for government contracting organization in cloud environment. Responsible for user support, compliance, and endpoint management.