HOA Community Manager
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Job Description
HOA Community Manager responding to homeowner inquiries and managing community operations in a remote setting. Coordinating tasks, addressing complaints, and facilitating communication with homeowners and board members.
Responsibilities:
- Respond to homeowner inquiries via phone, email, or online portals professionally and efficiently
- Assist with HOA administrative tasks such as issuing notices, processing violations, and maintaining records
- Coordinate with HOA board members, vendors, and property managers to resolve homeowner concerns
- Manage community calendars, schedules, and booking requests for shared amenities
- Handle and escalate homeowner complaints while ensuring timely resolutions
- Provide updates to homeowners regarding community events, projects, and important announcements
- Maintain accurate records of all interactions and transactions in HOA management software
- Generate reports for board meetings and assist with newsletter creation
- Collaborate with team members to ensure smooth HOA operations and consistent customer service
Requirements:
- Experience in property management
- Strong communication skills
- Ability to work independently
- Proficiency with HOA management software
- Previous experience in community management is a plus
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