HRSS Admin – Tier 2 Benefits
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Job Description
Tier 2 Benefits Administrator managing complex Workday benefits transactions and HR inquiries. Supporting colleague experience, compliance, case resolution, and process improvement for Trinity Health.
Responsibilities:
- Deliver courteous, empathetic colleague service through case management and phone interactions
- Resolve cases while maintaining applicable SLA standards
- Track and document issues and case notes using case management technology
- Respond to HR inquiries about benefits administration, HRIS systems, and policy interpretation
- Support escalations and warm transfers/direct colleague-leader connections
- Identify and implement process enhancements
- Maintain relationships with health ministry partners and Centers of Expertise
- Manage complex cases and mentor peers
- Administer qualifying life events, including birth, adoption, guardianship, marriage, divorce, legal separation, and dissolution of partnership
- Process employment-driven benefit actions, including new hire/rehire onboarding, status changes, dependent documentation, open enrollment, and transfers
- Manage eligibility cases, ACA assessments, enrollment, and verification requests
- Support Open Enrollment planning, appeals, and processing
- Coordinate with ministries, boards, vendors, and internal partners
- Support Paid Time Off business processes and employee transitions
- Apply Workday benefits administration and HRIS knowledge to assess downstream impacts
- Analyze and validate data using Excel
- Meet or exceed SLA, KPI, and productivity expectations
- Provide peer training, shadowing, and guidance on benefits transactions
Requirements:
- Bachelor's Degree or equivalent years of experience
- 2–3 years of previous benefits or shared services related experience, or equivalent experience in lieu of a degree
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Working knowledge of HRIS or direct Workday experience
- Intermediate Excel skills
- Advanced knowledge of Workday benefits administration and HRIS processes
- Ability to manage moderately complex benefit transactions and life-event-based changes
- Preferred: CEBS, HCI, PHR, or SHRM-CP certification
- Preferred: Familiarity with vendor management, UKG, and case management systems
Benefits:
- Benefits administration support, including qualifying life events, open enrollment, ACA eligibility and enrollment, PTO processes, adoption reimbursement, and LOA 365 benefit handling
- Paid Time Off processes, including PTO payouts and cash outs
- Adoption reimbursement
- Professional learning and development opportunities
- Peer training, shadowing, and guidance opportunities
- Remote work indicated in the job title
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