HubSpot Support Specialist
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Job Description
HubSpot Support Specialist ensuring operational excellence across business teams remotely. Managing support requests and improving system reliability for a seamless HubSpot experience.
Responsibilities:
- Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration.
- Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs.
- Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time.
- Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making.
- Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module.
- Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden.
Requirements:
- 2+ years of hands-on experience administering HubSpot or a comparable CRM in a production environment, with end-to-end ownership of configuration and support.
- Experience supporting high-volume CRM environments, including managing intake, prioritization, and resolution through a ticketing system or structured request process.
- Strong technical understanding of HubSpot configuration and automation, including users, permissions, objects, workflows, reporting, and data governance.
- Experience supporting and troubleshooting CRM integrations with third-party SaaS tools and internally developed systems.
- Ability to partner effectively with Sales, Marketing, Operations, Product, and Engineering to translate business needs into scalable system solutions.
- Excellent communication, organization, and prioritization skills, paired with a growth mindset and focus on long-term system improvement.
Benefits:
- Flexible Unlimited Paid Time Off and Company-wide Holidays
- Employer sponsored Medical, Dental, & Vision plans
- $1,950 annual Employer HSA contribution
- FSA options including dependent care
- Employee assistance program and mental health resources
- Employer match program for 401(k), eligible for both Traditional and Roth accounts
- $1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
- For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas
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