Implementation Engineer
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Job Description
Implementation Engineer executing remote activities for Miovision's technology deployment with a focus on customer satisfaction and technical excellence. Collaborating with cross-functional teams and maintaining customer relationships in the Traffic technology sector.
Responsibilities:
- Responsible for executing remote implementation activities, encompassing both on-premise customer systems and cloud-based systems.
- Conducts technical reviews of project designs and coordinates as required with technical implementation and engineering teams.
- Collaborates with internal cross-functional teams to ensure the satisfaction of project technical requirements.
- Leads remote field-testing activities necessary for customer projects and/or new product introductions.
- Develops a comprehensive understanding of and articulately communicates Miovision’s product and technology portfolio to customers.
- Develops and delivers customized solutions to fulfill customer requirements.
- Prepares technical documentation for internal integration and/or product customization requests.
- Provides internal and customer-facing technical training as needed.
- Identifies, documents, and promotes efficiency and automation enhancements in collaboration with engineering and product management.
- Translates technical requirements from the customer to Miovision’s product development team to implement or enhance appropriate solutions.
- Provides escalated technical support, and customer service as necessary.
- Performs other related duties as assigned.
Requirements:
- Prior experience in the Traffic, ITS, Public Safety, and/or Transit technology sectors is highly advantageous.
- A minimum of five years of network and/or software engineering experience is required.
- A Bachelor's degree or four-year degree is necessary, preferably in an engineering or technical discipline.
- Possesses demonstrated experience in network and IT configuration and troubleshooting for intricate Intelligent Transportation System (ITS) or technology projects.
- Proficient in creating Virtual Machines within diverse VM environments.
- Competent in Mobile Router Configuration and troubleshooting.
- Demonstrates the capacity to effectively prioritize and execute tasks in demanding, high-pressure environments.
- Establishes rigorous expectations for results and personally exemplifies accountability.
- Exhibits comprehensive experience in problem-solving and root cause analysis to resolve challenging issues through experimental or innovative methodologies.
- Possesses the aptitude to rapidly assimilate new technologies, including electrical, cloud computing, and networking concepts.
- Demonstrates the ability to leverage customer insights to identify and surpass customer requirements.
- Consistently makes decisions grounded in sound judgment, core ethical principles, and company values, irrespective of circumstances and pressure, while simultaneously driving successful customer and corporate outcomes.
Benefits:
- Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
- Financial Future: Build for tomorrow with our 401K Matching Plan and share in the company's success through our Variable Incentive Plan.
- Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.
- Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.
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