Digital Retail Implementation Consultant
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Job Description
Digital Retail Implementation Consultant implementing SaaS solutions in automotive industry for Tekion. Overseeing dealership training and ensuring successful product installations.
Responsibilities:
- Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
- Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
- Obtain critical milestone signoffs from key dealership contacts.
- Proactively identify implementation risks and mitigate them effectively and efficiently.
- Manage 5-8 projects at one time.
- Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
- Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention.
- Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
- Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions.
- In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows.
- Deep understanding of Tekion products, including end-user workflows and configurations.
- Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project.
- Represent Tekion in a positive and professional way in all dealership interactions.
- Foster relationships with all OEM, dealership personnel, and stakeholders.
Requirements:
- 2+ years of Retail DMS experience or equivalent in the auto industry
- Proven experience implementing SaaS solutions in large and small auto dealerships
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 1+ years in Project Management or Project Lead role is preferred
- Travel (flying) is less than 25%
- Normally receives little instruction on day-to-day work, general instructions on new assignments.
Benefits:
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
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