Customer Reliability Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Reliability Engineer engaging with customers to adapt Site Reliability Engineering practices. Providing support for Isovalent software products running in major cloud providers on Kubernetes.
Responsibilities:
- Interacting with our customers as a Customer Reliability Engineer (CRE)
- Adapting the best practices of Site Reliability Engineering (SRE) and applying them to our customers
- Bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes
- Scheduled to work during business hours, 8:00 am to 5:00 pm, in the Pacific Time Zone
- Gaining a deep understanding of our customers, their architecture and various configurations
- Working with various stakeholders, internally and externally to provide world-class support and issue resolution to various incidents
- Enhancing our organization’s view into the health of our various customers
Requirements:
- Bachelor’s + 8 years of related experience or Master’s + 6 years of related experience or PhD + 3 years of related experience
- 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity
- 3+ years of experience operating Linux systems
- 2+ years of experience managing and scaling Kubernetes clusters or similar technologies in production environments
- 2+ years of experience with Terraform for deployment of cloud infrastructure
- Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
- Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
- At least 2+ years of experience acting as a higher escalation point across multiple products lines
- Openshift experience is highly preferred
- Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
- Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
- Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting
Benefits:
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
- Exempt employees participate in Cisco’s flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
- optional 10 paid days per full calendar year to volunteer
- employees are also eligible to earn annual bonuses subject to Cisco’s policies
Similar Jobs
Implementation Consultant – Finance
Implementation Consultant implementing COINS ERP solutions, guiding clients through training and configuration. Collaborating with customers to translate requirements into effective technological solutions.
Implementation Manager
Implementation Manager overseeing customer onboarding processes for Ediphi, a leader in cloud-based estimating solutions. Deep understanding of construction workflows and SaaS implementation required.
Implementation Consultant – Grants and Scholarships Focus
Foundant Implementation Consultant responsible for implementing software solutions for clients. Engaging with nonprofit sector practices and ensuring positive client experiences throughout the implementation process.
Associate Implementation Consultant – Grants and Scholarships Focus
Foundant Associate Implementation Consultant driving the successful implementation of software products for clients in philanthropy. Focused on client engagement and training to ensure business value and ROI.
Associate Implementation Consultant – Strategic Advancement Focus
Associate Implementation Consultant driving implementation of Foundant software solutions for new clients in a remote setup. Focusing on client engagement, training, and effective problem-solving.
Associate Implementation Consultant – Fund Accounting
Associate Implementation Consultant at Foundant helping nonprofits implement software solutions successfully. Engaging clients and providing training on software products for efficient workflows.
Senior Customer Engineer
Senior Customer Engineer responsible for maintaining technical relationships and delivering Collibra’s product vision. Supporting the Northern Europe team with pre- and post-sale customer engagement.
Implementation Specialist
Implementation Specialist guiding new clients through the onboarding process for a SaaS platform. Leading project management and client training to ensure successful implementation and customer satisfaction.
Digital Retail Implementation Consultant
Digital Retail Implementation Consultant implementing SaaS solutions in automotive industry for Tekion. Overseeing dealership training and ensuring successful product installations.
Sage Intacct Implementation Specialist
Sage Intacct Implementation Specialist responsible for implementing accounting solutions and supporting users in the United States. Requires 3+ years experience with Sage Intacct and project management skills.
Paradox Implementation Consultant
Paradox Implementation Consultant implementing and integrating solutions within Workday. Collaborating with HR and business stakeholders to enhance employee and candidate experiences.
Lead Implementation Consultant
Implementation Consultant collaborating with clients to deliver optimal Sprinklr onboarding experiences. Configuring products and providing training to maximize customer satisfaction.
Implementation Manager
Implementation Manager overseeing EPI project implementations across multiple European countries. Collaborating with stakeholders to ensure successful onboarding and project delivery.
Implementation Specialist
Implementation Specialist conducting digital transformation and training for clients in Brazil's manufacturing sector. Leading client success through Tekla PowerFab installation and training.
Implementation Manager – Clothing Connected
Implementation Manager at Clothing Connected managing customer onboarding and integration into the SaaS platform. Focusing on technical projects within the fashion and apparel industry.
Implementation Engineer
Implementation Engineer overseeing client onboarding and configuring AI agents at Lahzo's platform. Managing integrations and translating business needs into technical setups.
Implementation Specialist – Item Processing
Implementation Specialist delivering CSI’s item processing solutions, including POD+, Web RDC, and Smart Branch to clients. Collaborating with internal teams and ensuring successful customer implementations.
Implementation Specialist, Bilingual – Spanish
Bilingual Implementation Specialist onboarding customers for Keeper Security's cybersecurity software. Overseeing deployments and providing technical support in Spanish and English.
Implementation Specialist
Implementation Specialist leading customer projects bridging sales and operations for Maersk. Overseeing implementation processes and ensuring successful transitions.
Director, Customer Engineering
Customer Engineering Director responsible for technical relationship and solutions for a key customer account. Leading product definition and collaboration with internal teams at Fleet Data Centers.