Associate Implementation Consultant – Strategic Advancement Focus
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Job Description
Associate Implementation Consultant driving implementation of Foundant software solutions for new clients in a remote setup. Focusing on client engagement, training, and effective problem-solving.
Responsibilities:
- Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement
- Develop and maintain expert knowledge of Foundant software products
- Provide clients with guidance on nonprofit sector practices
- Train new clients how to utilize Foundant software products
- Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client
- Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution
- Follow up on tasks and projects arising from client interactions
- Support the migration of client’s historical data from multiple sources into Foundant software
- Provide clients with guidance on best practices on how to use Foundant’s solutions to support their constituency management functions
- Assist clients in identifying and implementing functionality within Foundant’s solutions to support the client’s goals for community impact and engagement with all constituent audiences
- Other duties as assigned.
Requirements:
- At least one year in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations preferred) OR client and/or customer service in an SaaS company and/or related industry
- Ability to identify and adjust training to client learning styles
- Strong technical aptitude and ability to learn software programs and analyze data
- Exceptional client satisfaction driven approach
- Keen attention to detail for accuracy to deliver on internal and external customer requirements
- Excellent verbal and written communication skills to effectively communicate with internal and external stakeholders
- Excellent time management skills to handle multiple, concurrent tasks and deadlines
- Experience with embracing change in a high-growth environment
- Ability to travel occasionally (approximately 10%)
- Demonstrated experience with Microsoft Excel
- Bachelor’s degree in related field preferred but not required
- Prior philanthropic experience preferred but not required.
Benefits:
- Competitive salary and benefits
- Tuition and lifestyle reimbursements
- Bespoke mindfulness and fitness initiatives
- Flexible PTO policy
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