Implementation Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Implementation Manager overseeing customer onboarding processes for Ediphi, a leader in cloud-based estimating solutions. Deep understanding of construction workflows and SaaS implementation required.
Responsibilities:
- Lead, coach, and develop a team of Product Specialists responsible for customer onboarding and implementation.
- Own team performance, workload allocation, capacity planning, hiring, onboarding, and career development in partnership with the VP of Customer Success.
- Define and continuously improve Ediphi's implementation methodology, playbooks, onboarding frameworks, and customer-facing processes.
- Build the systems, documentation, and training that enable the team to deliver consistent, high-quality implementations at scale.
- Continuously improve implementation processes to reduce time-to-go-live, increase early adoption, and improve customer outcomes.
- Partner with Customer Success to ensure a seamless transition from Sales through implementation and into long-term adoption.
- Track implementation performance, including time-to-value, adoption, customer health, team capacity, and implementation KPIs, using insights to improve delivery.
- Identify implementation risks early, manage escalations, and remove blockers for both customers and the team.
- Partner with Product, Engineering, and Data to improve implementation workflows, support product validation efforts, and ensure customer needs are represented.
- Travel to customer sites and team events as needed (approximately 20–30%).
Requirements:
- 5+ years in implementation, professional services, or customer success at a B2B SaaS company, with at least 2 years in a people management or team lead role
- Demonstrated experience improving or scaling implementation processes in a high-growth environment
- Strong understanding of construction, estimating, or preconstruction workflows preferred; experience with platforms like Procore, OST, or similar estimating tools is a plus
- Proven track record driving fast time to value and measurable adoption outcomes across a portfolio of customers
- Strong project management skills with the ability to manage multiple customer engagements and team priorities simultaneously
- Clear, direct communicator and cross-functional collaborator, comfortable working with customers, executives, and internal stakeholders
- Data-driven approach to team performance and customer outcomes; uses metrics to make process and people decisions
- Experience with Salesforce, Notion, Mixpanel, or similar tooling preferred
Benefits:
- Remote working environment (U.S. based)
- Competitive salary and stock options
- Unlimited PTO (and we actually encourage you to use it)
- Health, dental, vision, and life insurance
- Parental leave
- A phenomenal, remote-first team that deeply cares about creating great products
Similar Jobs
Implementation Consultant – Finance
Implementation Consultant implementing COINS ERP solutions, guiding clients through training and configuration. Collaborating with customers to translate requirements into effective technological solutions.
Customer Reliability Engineer
Customer Reliability Engineer engaging with customers to adapt Site Reliability Engineering practices. Providing support for Isovalent software products running in major cloud providers on Kubernetes.
Implementation Consultant – Grants and Scholarships Focus
Foundant Implementation Consultant responsible for implementing software solutions for clients. Engaging with nonprofit sector practices and ensuring positive client experiences throughout the implementation process.
Associate Implementation Consultant – Grants and Scholarships Focus
Foundant Associate Implementation Consultant driving the successful implementation of software products for clients in philanthropy. Focused on client engagement and training to ensure business value and ROI.
Associate Implementation Consultant – Strategic Advancement Focus
Associate Implementation Consultant driving implementation of Foundant software solutions for new clients in a remote setup. Focusing on client engagement, training, and effective problem-solving.
Associate Implementation Consultant – Fund Accounting
Associate Implementation Consultant at Foundant helping nonprofits implement software solutions successfully. Engaging clients and providing training on software products for efficient workflows.
Senior Customer Engineer
Senior Customer Engineer responsible for maintaining technical relationships and delivering Collibra’s product vision. Supporting the Northern Europe team with pre- and post-sale customer engagement.
Implementation Specialist
Implementation Specialist guiding new clients through the onboarding process for a SaaS platform. Leading project management and client training to ensure successful implementation and customer satisfaction.
Digital Retail Implementation Consultant
Digital Retail Implementation Consultant implementing SaaS solutions in automotive industry for Tekion. Overseeing dealership training and ensuring successful product installations.
Sage Intacct Implementation Specialist
Sage Intacct Implementation Specialist responsible for implementing accounting solutions and supporting users in the United States. Requires 3+ years experience with Sage Intacct and project management skills.
Paradox Implementation Consultant
Paradox Implementation Consultant implementing and integrating solutions within Workday. Collaborating with HR and business stakeholders to enhance employee and candidate experiences.
Lead Implementation Consultant
Implementation Consultant collaborating with clients to deliver optimal Sprinklr onboarding experiences. Configuring products and providing training to maximize customer satisfaction.
Implementation Manager
Implementation Manager overseeing EPI project implementations across multiple European countries. Collaborating with stakeholders to ensure successful onboarding and project delivery.
Implementation Specialist
Implementation Specialist conducting digital transformation and training for clients in Brazil's manufacturing sector. Leading client success through Tekla PowerFab installation and training.
Implementation Manager – Clothing Connected
Implementation Manager at Clothing Connected managing customer onboarding and integration into the SaaS platform. Focusing on technical projects within the fashion and apparel industry.
Implementation Engineer
Implementation Engineer overseeing client onboarding and configuring AI agents at Lahzo's platform. Managing integrations and translating business needs into technical setups.
Implementation Specialist – Item Processing
Implementation Specialist delivering CSI’s item processing solutions, including POD+, Web RDC, and Smart Branch to clients. Collaborating with internal teams and ensuring successful customer implementations.
Implementation Specialist, Bilingual – Spanish
Bilingual Implementation Specialist onboarding customers for Keeper Security's cybersecurity software. Overseeing deployments and providing technical support in Spanish and English.
Implementation Specialist
Implementation Specialist leading customer projects bridging sales and operations for Maersk. Overseeing implementation processes and ensuring successful transitions.
Director, Customer Engineering
Customer Engineering Director responsible for technical relationship and solutions for a key customer account. Leading product definition and collaboration with internal teams at Fleet Data Centers.