Implementation Engineer
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Job Description
Implementation Engineer supporting technical onboarding for K-12 schools. Configuring integrations and troubleshooting issues for CyberNut's security solutions.
Responsibilities:
- Support the technical onboarding and deployment of CyberNut’s solutions to K-12 customers
- Configure integrations with Google Workspace and Microsoft 365
- Deploy reporting add-ons and extensions
- Launch baseline phishing simulations
- Troubleshoot technical issues during onboarding
- Assist CyberNut’s Sales team with any pre-evaluation technical questions during demonstrations and pre-deployment planning
- Assist CyberNut’s Customer Success team with any final onboarding technical issues, questions, and overall setup during final onboarding
- Validate integrations and ensure the CyberNut reporting tool functions correctly
- Create technical documentation, installation guides, and onboarding materials for school IT teams
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Education Technology, or a related field, or equivalent experience
- Experience administering Google Workspace and/or Microsoft 365 environments
- Experience working in, or with K12 school districts is highly desirable
- Experience deploying or integrating Gmail add-ons, Chrome extensions, or Outlook add-ins
- Familiarity with Google Cloud Platform, APIs, service accounts, and OAuth configuration
- Experience with Azure AD, app registrations, and Microsoft Graph API permissions
- Experience configuring SAML SSO or identity integrations
- Familiarity with email deliverability, spam filtering, and allowlisting
Benefits:
- Includes access to the company's group health, dental, and vision insurance plans
- Basic life insurance
- 18 days PTO
- 8 paid holidays
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