Customer Engineer, BigQuery
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Job Description
Customer Engineer focusing on BigQuery cost optimization and customer onboarding for Rabbit. Technical support and integration expertise needed for enterprise clients in the Americas.
Responsibilities:
- Own technical adoption for a portfolio of enterprise customers — onboarding, configuration, and integrating Rabbit into their GCP setup until they hit first measurable savings
- Be the go-to technical contact when something breaks — investigate, debug, and fix issues across data anomalies, pipelines, and BigQuery cost questions
- Advise customers on GCP cost strategy — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in
- Run technical Q&A, troubleshooting sessions, and hands-on workshops with customer teams
- Relay field signal back to Product and Engineering — you’ll have more customer context than anyone, and the core team builds on what you surface
- When the product genuinely can’t cover a customer need, build a custom solution to bridge the gap — but the goal is always to fold that need back into the platform, not to maintain bespoke one-offs
Requirements:
- 5+ years in a technical, customer-facing role — Customer/Solutions Engineering, Professional Services, TAM, or similar — with real hands-on engineering, not just advisory
- Deep BigQuery expertise — slots, reservations, pricing models, INFORMATION_SCHEMA, query optimization. Hard requirement; we’ll test for it.
- Strong SQL, and comfort in backend code (any language) — enough to integrate, script, and debug in a customer’s environment
- Hands-on GCP experience — you’ve worked with production workloads on Google Cloud
- Customer-facing instinct — you can run a technical conversation with an enterprise team without an Account Executive holding your hand
- Fluent with agentic coding tools (Claude Code, Cursor, Copilot, etc.) on real production work — not just demos
- Autonomy — small team, no middle management, you own customer outcomes
- Strong plus: GCP cost management, FinOps, or cloud billing optimization background
- Familiarity with BigQuery reservation models, slot pricing, and workload management
- Infrastructure-as-code experience (Terraform on GCP)
Benefits:
- maintain a healthy work-life balance with financial initiatives to support physical and mental health and green commuting, including support for remote work, commuting, and eyeglasses (depending on the location)
- continuous training and learning opportunities with yearly allocated learning hours from working time, including language learning (English and German)
- social activities for everyone (team building events, company breakfasts, Christmas, Halloween, and alumni parties, sport events, professional meetups, darts tournaments)
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