Implementation Manager – Clothing Connected
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Job Description
Implementation Manager at Clothing Connected managing customer onboarding and integration into the SaaS platform. Focusing on technical projects within the fashion and apparel industry.
Responsibilities:
- Own end-to-end customer onboarding: scoping, project planning, data mapping, configuration, UAT, and go-live
- Define and maintain implementation project plans, timelines, and milestone tracking for each customer
- Run structured onboarding workshops with brand and supplier teams, adapting your approach to the audience
- Act as the customer's primary contact during implementation, building strong working relationships from day one
- Conduct business process analysis to understand where Clothing Connected tools fit best into each customer's operations
- Manage customer expectations proactively — flagging risks early and resolving blockers with internal teams
- Develop and deliver progress reports and milestone documentation throughout the implementation lifecycle
- Lead the technical data integration workstream: supplier data collection, BOM and product data structuring, and platform configuration
- Work with customers to map their existing data structures — product specs, factory and mill data, compliance documents — to the Clothing Connected data model
- Carry out data manipulation and cleansing for key accounts at onboarding, ensuring quality at every stage
- Collaborate with product and engineering teams via Jira to translate customer configuration needs into development requirements
- Test configurations and recommend changes to the development team where needed
- Support customers in understanding and meeting emerging regulatory requirements, including Digital Product Passport (DPP) data readiness under ESPR
- Partner closely with the Head of Business and account management colleagues to hand over implemented accounts smoothly
- Identify new opportunities within existing client portfolios and feed insights to the commercial team
- Feed recurring implementation challenges and customer insights back into the product roadmap
- Contribute to the development of scalable implementation playbooks, templates, and onboarding documentation
- Support pre-sales conversations where implementation complexity or data readiness needs to be assessed
- Assist with product demonstrations to prospective customers when required
Requirements:
- 3–5 years in an implementation, onboarding, solutions, or technical project management role, ideally within a B2B SaaS or data platform environment
- A track record of managing multiple customer implementations simultaneously, delivering to agreed timelines
- Experience working with structured data: comfortable with data mapping, data quality assessment, and formats such as Excel, CSV, and API-based integrations
- Strong project management skills: able to build and manage project plans, run structured calls, and hold stakeholders accountable
- Confident communicator: able to translate technical concepts clearly for non-technical stakeholders and vice versa
Benefits:
- Competitive Base Salary
- Clear Career Progression
- Flexible Remote Opportunity
- Generous Holiday Package - 25 Days + 10 Public Holidays
- Secure Company Hardware
- Private Healthcare & Employee Wellness
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