Director, Customer Engineering
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Engineering Director responsible for technical relationship and solutions for a key customer account. Leading product definition and collaboration with internal teams at Fleet Data Centers.
Responsibilities:
- Serve as the key technical point of contact for the assigned account, fully owning the relationship
- Become fluent in the customer's organizational chart, understanding both the technical goals and the internal dynamics of key decision-makers
- Develop and produce the product definition associated with the lease for new opportunities
- Act as the primary point of entry for post-lease Engineering Change Requests (ECRs), coordinating with the customer and internal Fleet engineering teams to bridge new requirements
- Manage and qualify customer needs by effectively reviewing requests and separating critical "must-haves" from "nice-to-haves"
- Attain fluency in the capacity needs of the assigned account, working seamlessly with the customer and internal engineering to develop tailored solutions
- Partner with Tract and TCM Behind-the-Meter (BTM) teams, as well as engineering Technical Program Management (TPM) teams, to align delivery solutions and timelines with customer expectations
- Collaborate across customer engineering domains (compute, GPU, storage, and networking) to align the delivery solution for fit-out with end-customer objectives
- Serve as the internal advocate for the customer, providing continuous feedback to the business on evolving customer needs and assisting Fleet leadership in adapting the product roadmap
Requirements:
- BS in a technical field strongly preferred (Mechanical Engineering, Electrical Engineering, or Civil Engineering)
- 10+ years in a technical function, with a proven track record of influencing technical direction and developing solutions
- Must be fluent in AI data center design and development
- Strong understanding of permitting, data center design, operations, power delivery for AI data centers, and both liquid and air-cooling strategies
- Understanding of AI workloads and network architecture to effectively anticipate needs and advocate from the customer's perspective
Benefits:
- 100% employer-covered medical, dental, and vision insurance
- 401K program
- standard paid holidays
- unlimited PTO
Similar Jobs
Implementation Specialist, Bilingual – Spanish
Bilingual Implementation Specialist onboarding customers for Keeper Security's cybersecurity software. Overseeing deployments and providing technical support in Spanish and English.
Implementation Specialist
Implementation Specialist leading customer projects bridging sales and operations for Maersk. Overseeing implementation processes and ensuring successful transitions.
Technical Lead, Implementation Engineer
Technical Lead, Implementation Engineer at Tealium focusing on customer implementations and technical consulting. Leading complex projects and building strategic relationships in EMEA/MENA region.
Change Management & Implementation Specialist
Change Management & Implementation Specialist supporting implementation, adoption, and project coordination for NIH data lakehouse. Driving collaboration, governance alignment, and operational readiness.
Implementation Consultant – Housing
Implementation Consultant role focusing on NEC Housing system, specializing in Allocations. Delivering training and consultancy to ensure customer satisfaction and system effectiveness.
Senior Implementation Manager, eVault & Digital Close
Implementation Manager leading full lifecycle implementation for lender customers using Snapdocs' digital mortgage platform. Responsible for customer training and adoption across innovative tools.
Implementation Engineer
Implementation Engineer handling post-sales technical execution of Abridge's AI-driven healthcare product. Collaborating with partners for seamless deployment and troubleshooting to ensure product success.
Customer Engineer, BigQuery
Customer Engineer focusing on BigQuery cost optimization and customer onboarding for Rabbit. Technical support and integration expertise needed for enterprise clients in the Americas.
Implementation Specialist
Implementation Specialist configuring and training clients on Jonas Club software, enhancing client relations and project success. Collaborating with technical and non-technical teams to deliver quality results.
Implementation Specialist, PCIT
PCIT Implementation Specialist focused on developing training relationships and overseeing provider onboarding. Required Master’s degree and familiarity with evidence-based practice implementation.
Implementation Specialist II
Implementation & Training Specialist ensuring dealership teams successfully adopt Service Suite solutions. Delivering high-impact training and advising on best practices for effective integration.
Implementation Consultant
Onboarding & Implementation Consultant responsible for customer satisfaction and platform training at Cision. Engaging customers to provide tailored guidance for successful adoption of Cision platform.
Payroll Implementation Manager
Payroll Implementation Manager designing and scaling payroll solutions for agribusiness, ensuring successful customer implementations and relationships.
Client Implementation Specialist – Healthcare, Dental Software
Client Implementation Specialist managing client onboarding and software implementations in healthcare SaaS. Collaborating with teams for successful software deployment and adoption.
AI Implementation Specialist
AI Implementation Specialist configuring and deploying AI tools for small law firms. Collaborating with teams to ensure reliable AI deployments and maintaining documentation.
Implementation Specialist
Contractor overseeing PCIT training implementation and supporting compliance with state requirements. Collaborating with international teams to maintain project timelines and facilitate training sessions.
Implementation Specialist – Configuration
Implementation Specialist configuring and supporting PSC Software’s ACE® platform. Working remotely in regulated life sciences environments in a role focusing on customer enablement and success.
Process Implementation Consultant
Process Implementation Consultant for large-scale internal platform programme in major energy group. Translating process requirements into Atlassian tooling and fostering team collaboration for consistency.
Onboarding and Implementation Specialist
Customer Onboarding & Implementation Specialist aiding healthcare technology practices with platform setup and training. Leading customer support for onboarding OptiMantra effectively.
Senior Director, Customer Engineering
Senior Director of Customer Engineering at FICO, leading customer engagements and influencing technology roadmaps for enterprise solutions. Shape decisioning strategies and foster relationships with C-suite stakeholders.