Implementation Operations Specialist
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Job Description
Implementation Operations Specialist managing client onboarding and overseeing implementation processes. Leading efforts to enhance client experience in healthcare provider data management.
Responsibilities:
- Lead operational workstream components of implementation and onboarding process for new client partners
- Support clients as they complete standard implementation tasks
- Act as the main liaison between Implementation and Operations teams
- Develop a deep understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management
- Maintain a seamless client experience from contract execution to go-live
Requirements:
- 5+ years of professional experience overall
- 3+ years of experience in software implementation, project management, strategy and operations, or a management consulting role
- Excellent organisational skills and a strong detail-oriented mindset
- Outstanding presentation and communication skills with the ability to tailor the delivery of a question or request to a variety of audiences
- Ability to work independently and manage multiple tasks simultaneously
- Ability to interact and collaborate with operations, product, and engineering teams both internally and externally
- Strong understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management universe
- Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com)
Benefits:
- At Certify, we're committed to creating an inclusive workplace where everyone feels valued and supported.
- We celebrate diversity and warmly invite applicants from all backgrounds to join our vibrant community.
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