Implementation Project Manager
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Job Description
Implementation Project Manager delivering Gridsight’s grid-modernisation software to utility customers. Coordinating enterprise deployments, cross-functional teams and executive stakeholders from signature through business as usual.
Responsibilities:
- Own and coordinate the implementation process from customer signature through go-live, hypercare and business as usual
- Run 2-4 implementations concurrently on different tracks
- Devise and deliver implementation plans, including resourcing, dependencies and risks
- Build stakeholder relationships with customer project teams and executives
- Coordinate cross-functional Gridsight teams across Customer Data, Product, Engineering and Customer Success
- Liaise with the customer project lead and engage customer-side SMEs
- Represent the Gridsight product and technology stack to advise customers and protect Product Squads from disruption
- Own scope, milestones, dependencies, resourcing, customer responsibilities and critical paths
- Maintain project status, forecast go-live and risk views, and communicate internally and to customers
- Manage scope, data and timeline changes; re-plan, re-baseline and drive decisions
- Act as the primary customer contact through steering committees, working groups and executive updates
- Set expectations, communicate plans, surface problems and drive customer-side approvals and commitments
- Run a clean handover to Customer Success at go-live
- Feed implementation lessons into improved templates, tooling, processes and communications
- Identify recurring friction suitable for product, tooling or automation improvements
- Utilise, improve or create methodologies, playbooks and standards
Requirements:
- Proven experience running multiple, 7-figure enterprise-grade projects, implementations or integrations end to end with accountability for the outcome
- Experience coordinating a team of resources, often distributed across Australia
- Ability to prioritise, juggle and execute at pace - indexing to what really matters
- Thoughtful, structured relationship management skills that build rapport with customers from project team to senior executives
- Emotional intelligence to hold customers to their commitments and have difficult conversations
- Technical fluency to learn, understand and represent our platform and stack
- Ability to offer credible guidance on data, integrations and system architecture
- Proven ability to excel in ambiguity within a fast-growing company where processes are continually built and refined
- Potential energy, utilities or grid domain experience
- Exposure to utility data platforms
- Experience in a scaling startup
Benefits:
- Meaningful ESOP so you share in the growth of Gridsight
- $2,500 WFH allowance
- $2,500 health and wellness allowance
- Bi-annual in person working weeks
- Lunch provided when in the office
- Fully remote, hybrid or in office work options
- Fresh, new head office in Sydney and satellite spaces in Melbourne, Brisbane and Hobart
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