Implementation Project Manager
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Job Description
Implementation Project Manager overseeing end-to-end delivery of customer implementations and new product rollouts at Inspectorio. Collaborating with cross-functional teams for successful project governance and execution.
Responsibilities:
- Own delivery of customer implementations from pre-kickoff handoff through go-live
- Define and manage implementation plans, milestones, dependencies, and success criteria
- Ensure consistent execution across accounts, aligned with Inspectorio’s implementation methodology
- Lead kickoff sessions, recurring project status meetings, and executive updates (Executive & SteerCo, where applicable)
- Track progress against plan; proactively identify and mitigate risks, issues, and scope changes
- Drive decisions, unblock teams, and escalate effectively when needed
- Partner with Solution Consultants on technical configuration, integrations, data migration, testing, and validation
- Coordinate with Product for discovery related to new capabilities
- Work with Customer Success Managers to ensure a smooth transition from implementation to adoption
- Act as the primary execution lead for customer-side stakeholders during implementation
- Support CS in planning and managing UAT preparation and execution
- Ensure Solution Consultants and Product provide required technical support during UAT as needed
- Track readiness milestones and dependencies to ensure all go-live criteria are met before launch
- Contribute to improving implementation playbooks, templates, and best practices
- Provide feedback to CS, SC, Product, and Value Transformation COE on recurring gaps, risks, and opportunities.
Requirements:
- 5+ years of experience in implementation project management, program management, or complex SaaS delivery
- Proven track record managing multi-workstream, cross-functional projects
- Strong customer-facing presence with experience engaging leadership-level stakeholders
- Excellent organizational, communication, and risk management skills
- Comfortable operating in ambiguity and evolving program complexity
- Experience in B2B SaaS, enterprise software, or operationally complex environments
- Familiarity with integrations, data migration, and UAT processes
- Experience working alongside CS, Product, and Solution Consulting teams
- Fluent in English and preferably Spanish.
Benefits:
- Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time.
- Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
- Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially.
- Grow with us: We're invested in your personal and professional development.
- Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
- Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
- Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.
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