Project Manager
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Job Description
Project Manager leading implementation of CallRevu software solutions for automotive retail. Ensuring client satisfaction and successful project delivery through effective communication and management.
Responsibilities:
- Lead and manage implementation projects for clients, from planning and resource allocation to execution and delivery.
- Develop and maintain detailed project plans, timelines, and budgets.
- Ensure projects are completed on time, within scope, and meet client expectations.
- Ensure clients receive appropriate training.
- Coordinate cross-functional teams, including hosted phones, capture, analytics, support, and sales, to ensure seamless execution and exceptional client experiences.
- Serve as the primary point of contact for clients throughout the implementation process. Maintains proactive communication and addresses inquiries and concerns promptly.
- Conduct discovery sessions to understand client needs and tailor implementations accordingly.
- Set clear expectations with clients and stakeholders and provide regular updates on project progress.
- Maintain detailed records in CRM and Implementation systems, ensuring accuracy and completeness.
- Ensure all implemented solutions meet quality standards and client expectations.
- Perform post-implementation reviews to identify areas for improvement and optimize future processes.
- Other duties as assigned.
Requirements:
- Excellent interpersonal and communication skills, with the ability to build rapport and manage relationships effectively.
- Strong organizational and time management skills and attention to detail.
- Capable of managing multiple projects simultaneously and adapting to changing priorities and shift focus as needed.
- Proficiency in learning and navigating software applications and tools.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Experience in client-facing roles, preferably in implementation or support, training, or customer success.
- Knowledge of call tracking and analytics software and telephony solution is advantageous.
- Bachelor's degree or equivalent experience preferred.
- Ability to align to CallRevu’s Mission, Vision, Values, and goals.
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