Implementation Project Manager
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Job Description
Implementation Project Manager overseeing end-to-end client implementations for Scripta Insights. Focusing on structured execution and cross-functional coordination in a healthcare IT startup environment.
Responsibilities:
- Oversee and execute full lifecycle client implementations from Sales handoff and kickoff through go-live and transition to Client Management.
- Develop and manage structured project plans including timelines, stakeholder mapping, task tracking, and documentation standards.
- Drive cross-functional accountability by clearly defining ownership, tracking commitments, and following through to completion.
- Ensure deliverables are completed on time, within scope, and aligned with contractual and operational expectations.
- Maintain clean, organized, and audit-ready implementation documentation.
- Proactively identify implementation risks, operational gaps, and cross-functional dependencies.
- Maintain structured risk documentation and develop mitigation plans to minimize downstream impact.
- Establish and maintain structured implementation cadences including cross-functional check-ins, action tracking, and concise status reporting.
- Escalate risks or scope concerns with clear impact assessments and recommended solutions.
- Own escalations end-to-end, including root cause identification, coordination of cross-functional resolution, and documentation of lessons learned.
- Serve as a primary client contact during implementation.
- Communicate project status, risks, and mitigation plans clearly and consistently to internal and external stakeholders.
- Facilitate productive meetings that drive decisions, alignment, and next steps.
- Manage scope changes and shifting priorities by clearly communicating impacts, timelines, and required actions.
- Demonstrate strong working knowledge of healthcare and pharmacy industry dynamics relevant to client implementations.
- Support enrollment meetings and customer-sponsored health fairs as needed.
- Track and report implementation KPIs to leadership.
- Identify opportunities to improve implementation scalability, documentation standards, and cross-functional coordination.
- Lead internal operational improvement initiatives related to implementation processes.
- Contribute to the development of standardized playbooks and repeatable implementation frameworks.
Requirements:
- Bachelor’s degree in a related field required
- 5+ years of experience in implementation, client delivery, or project management roles, preferably within healthcare technology
- Prior experience in the healthcare or pharmacy industry preferred; PBM experience highly desirable
- PMP or CAPM certification preferred
- Commitment to continuous learning, including ongoing development of knowledge related to pharmacy benefit management, healthcare trends, and Scripta’s product offerings
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