Implementation Specialist
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Job Description
Agentic Implementation Specialist at Invoca implementing AI-powered workflows and collaborating with customers and internal teams for success. Engaging in technical implementation and driving measurable business outcomes.
Responsibilities:
- Deploy agentic workflows across customer environments using platform-native tooling and APIs
- Configure agent orchestration logic, workflow triggers, and downstream system integrations
- Validate workflow accuracy, reliability, and alignment to customer business outcomes
- Debug integration, orchestration, and data flow edge cases across systems
- Help develop and refine “known good” implementation patterns
- Contribute to reusable playbooks, best practices, and deployment templates
- Support transitions from early release to general availability by identifying repeatable implementation models
- Collaborate with Product and Engineering to surface product gaps, friction points, and repeat customer needs
- Work with Customer Success, TAMs, and GTM teams to accelerate customer time-to-value
- Support internal enablement and knowledge sharing around agentic capabilities
- Work closely with customers to ensure their agentic workflows are performing as expected and ready for deployment
- Monitor workflow behavior and support root cause analysis of unexpected outcomes
- Document what works best, how to handle tricky situations, and how to fix common issues for repeatable process scalability
Requirements:
- 5–8 years in technical SaaS implementation, solutions engineering, or technical consulting
- Experience with Martech, RevTech, CCaaS, or workflow automation platforms strongly preferred
- Experience working in customer-facing technical roles within enterprise or mid-market SaaS environments
- Familiarity and experience with the Invoca platform: both its feature set and APIs.
- Experience working with APIs, webhooks, and event-driven systems
- Experience debugging multi-system integrations or distributed workflows
- Experience configuring AI or automation workflows (prompt configuration or agent behavior tuning is a plus)
- Strong customer communication and relationship-building skills
- Ability to translate business workflows into technical implementation designs
- Comfortable working in evolving product environments with emerging technologies
- Strong documentation and pattern standardization mindset
- Structured problem-solving and strong attention to detail
Benefits:
- Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
- Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
- Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options – All employees are invited to share in Invoca’s success through stock options.
- Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program.
- Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
- Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
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